THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $114,930.00 - $132,170.00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE CERTIFIED IT ADMINISTRATOR (LAN/WAN).

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process. Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City's juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good. We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families.

DYFJ directly operates two secure detention facilities for Juvenile Delinquents, Juvenile Offenders and Adolescent Offenders whose cases are pending in Family Court or the Youth Parts in Supreme Court: Crossroads Juvenile Center in Brooklyn and Horizon Juvenile Center in the Bronx, where youth receive comprehensive services including medical, dental, mental health care, and education.

The Genetec Systems Administrator will be responsible for managing and maintaining Genetec Security System infrastructure consisting of multiple Genetec servers, storage, cameras, and door access controls. The candidate specific duties will include but not limited to:

- Plan, design, install, configure, secure, maintain, and support all Genetec servers and storage infrastructure

- Architect and design the enterprise federated Genetec security system for multiple sites

- Implement and manage Genetec occupancy management system for capacity tracking and monitoring

- Analyze and monitor server resources utilization to ensure optimum server/storage performance by alleviating bottlenecks

- Set up the highest level of redundancy using SQL mirroring, fail-over directory features, archive transfers, and automate database backups

- Arrange Genetec recording schedules with various resolutions to maintain video data quality without sacrificing valuable resources

- Manage Genetec user accounts, privileges and permissions, and roles with redundancy

- Assemble and configure automated monitoring stations

- Run scheduled reports on a daily, weekly, and monthly basis

- Maintain activity and audit log repository to generate usage and audit reports

- Work with maps and mobile features in Genetec and construct watermark and encryption add-ons

- Develop, validate, and implement an overall strategy for system upgrades and patching Genetec servers, including security updates on a regular schedule

- Create, test, implement, and maintain a standard image for Genetec client installation for desktops

- Work closely with various teams such as the infrastructure team, technical support, database administrators, system administrators, facilities, and program areas to resolve Genetec system issues

- Evaluate new security systems requirements for Genetec solutions

- Produce and maintain Genetec server and storage architecture diagrams using MS Visio

- Lead and develop comprehensive project plans for Genetec security projects

- Install and monitor system alerts using the built-in Genetec features to provide 24x7 support and high availability

- Liaise with vendors to troubleshoot technical issues

- Respond to Service Desk tickets related to the Genetec environment

- Prepare system configurations and management/support documentation and provide training and to other team members as needed

- Maintain inventory of Genetec infrastructure - hardware and software assets

Special Note:

- Available for on-call duty as needed

- Willing to work nights, weekends, and holidays

- May be required to work mandatory overtime

ADDITIONAL INFORMATION

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #713994.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

The selected candidate should possess the following: - Working knowledge of Genetec Security Center - Working experience with Genetec Security Center – Omnicast and Synergis version 5.9 and above Microsoft Windows Server 2019, MS SQL 2019, VMWare ESX, Windows 10, Visio, SharePoint, MS Project, Active Directory, DNS, DHCP, TCP/IP, VLAN, Powershell scripting - Experience with Genetec Streamvault appliances and federation architecture. Genetec - Access Control Rules Watermark and encryption add-ons Genetec database backups, client installs and upgrade rollouts maps and mobile features in Genetec - Experience with Genetec Clearance digital evidence management system - Understanding of Genetec high availability features like role failover (archiver and directory) - In-depth knowledge in Genetec recording schedules with various resolutions to maintain video data quality without sacrificing valuable resources - Background in configuration of scheduled tasks in Genetec to auto generate reporting emails on daily, weekly, and monthly basis - Working knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotely - Proficient in managing both domain-based and standalone system environments, ensuring optimal configuration, security, and performance - Validate the configurations done by security vendor to confirm that it complies with the standards - Hands-on experience building and deploying Windows servers on Dell and HPE hardware, including configuring iDRAC and iLO interfaces, setting up RAID arrays, and performing firmware and BIOS updates - Skilled in using recovery tools to troubleshoot and repair startup issues on both servers and desktops, minimizing downtime and ensuring business continuity - Adept at diagnosing and resolving complex software and hardware issues on Windows-based systems, providing timely support and maintaining system reliability - Experience with installing patches for Genetec, windows and cameras - Strong experience in configuring, maintaining, and troubleshooting IP camera systems, with a preference for Axis cameras, ensuring reliable surveillance performance - Proficient in using Axis Device Manager for streamlined camera configuration, firmware updates, and system monitoring - Able to multitask and perform in a high-paced/high-pressure environment - Strong interpersonal and problem-solving skills - A team player with service-oriented attitude and customer focus - Capable of working independently or collaboratively to solve complex problems - Effective communicator, able to convey technical information to all organizational levels

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.