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FSS Case Manager

FSS Case Manager

Posted on: 04/02/2024
  1. Full-time



  1. No exam required


Division of Tenant & Owner Res

$48,170.00 – $48,170.00

Job Description

About HPD and the Office of Housing Access and Stability:
The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth
The Office of Housing Access and Stability ( “HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

Your Team:

The Division of Program Policy and Innovation (DPPI) will provide support across the Office of Housing Access and Stability (HAS) to coordinate policy development and analysis, support implementation of new rules and regulations, monitor program integrity and compliance, manage the selection of contracts for project-based rental assistance and improve outcomes for program participants beyond affordable housing. Risk Management Specialists in the Regulatory Compliance Unit will ensure federal and local rules are successfully implemented and where possible remediation opportunity is provided to those who fail to meet requirements.
Your Impact:

DPPI is hiring Case Managers for its Family Self-Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher, or Section 8, assistance to achieve economic independence. HPD promotes self-sufficiency in partnership with other organizations and offers education, job training, job placement and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts if a household’s tenant share increases due to employment. More information on HPD’s program can be found at www.nyc.gov/hpd/fss.


The selected candidate will be responsible for recruiting and enrolling participants in the program, assessing their goals and barriers, and linking them to workforce development and community-based resources. Additionally, the Case Manager will develop individual training and service plans and develop a working relationship with participants to monitor progress toward participants achieving goals and addressing barriers; coordinate case management and other service delivery by partner organizations; work to increase likelihood of successful graduation of each participant; and prepare successful participants for program graduation.

In addition, the selected candidate will also be responsible for all aspects of maintaining up-to-date information regarding escrow accounts, including but not limited to, monthly reconciliations of approximately 150 of the 600 accounts, and matching balances between bank accounts and the software used to track monthly deposits. They will calculate escrow account balances, reconcile accounts, post adjustments, document and note all actions in participant files and the data management system, manage requests for interim disbursements and prepare monthly summaries and packages for transmittal with graduation documents. The candidate will respond both orally and in writing to inquiries from clients, vendors and Agency personnel.

With support and guidance, the selected candidate will be required to interpret Section 8 FSS rules and regulations and apply them to specific cases, participate in internal and external meetings, interface with clients (in person, via the telephone and in writing) and perform research assignments and special projects.
Preferred skills:
- Excellent Communication Skills including Active Listening Skills
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Section 8 or other Rental Subsidy Experience a Plus

Apply Online at Cityjobs.nyc.gov

Minimum Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID


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Business title

FSS Case Manager

Posted until


  1. Experienced (non-manager)

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Work location

100 Gold Street

  1. Constituent Services & Community Programs