APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

FIA’s Model Office is recruiting for one (1) Clerical III’s to function as Front Door Reception who will:

- Receive and direct customers to the appropriate unit within the Model Office by providing visitors
with information where possible; asks the reason for the visit and documents the arrival and arrival
time of the customer; accesses the appointment log and reviews the scheduled appointments using
the filter options in the Front Door Electronic Reception System (FRED) to determine if individual has
an appointment.

- Perform a case search in the Front Door Electronic Reception System (FRED); issues numbered and
color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System
(FRED), issues children’s corner passes to parents/guardians accompanied by appropriately aged
children; directs individuals to the appropriate floor for case management or food stamp reception area.

- Review appointment letters, court papers or other documents presented; batches received materials,
by applying codes from appropriate coding sheet by category, in order to prepare materials filing other
processing needs; explains the types of services available in the Model Office at all times; determines
whether customers have an emergency in order to provide quick service and complaint resolution
expeditiously; assigns appropriate pass/ticket to enter designated area, enlightens the customers the
location and color associated with each service area.

- Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals
applying for benefits; reviews and responds to applicant’s questions; assists participants in accessing
information regarding the status of their cases or seeking walk-in assistance with employment,
domestic violence, or other issues.


Work Location:
Jamaica, 88-11 165 ST, Queens, NY

Hours/Schedule:
9:00-5:00

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.