*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES*

Major Responsibilities
- Under supervision, with latitude for independent initiative and judgment, serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems including scanners and printers.
- Respond in a timely manner to user concerns and problems.
- Provide IT related support at various sites throughout the five boroughs of New York City.
- Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment to resolve hardware and software issues, ensuring timely and courteous service.
- Configure, repair and troubleshoot handheld Android devices.
- Support MS Windows Virtual Desktop and iGel.
- Work with vendors to perform troubleshooting.
- Maintain and upgrade systems, replace outdated ones and install new systems.
- Ensure that all work orders assigned are filled out properly and closed in a timely manner in the system.
- Perform administrative work, including maintaining service records and inventory control.

License Requirement
A Motor Vehicle Driver License valid in the State of New York. Employees must maintain the license for the duration of their employment.

How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 612084.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.

*Current Employees please include your ERN and Job ID# 612084 on your cover letter and resume.

Work Location: Randall’s Island, Manhattan

NOTE: All resumes must be received no later than the last day of the posting period. *Posting period extended to 04/05/2024. Previous applicants to Job ID# 612084 are still under consideration and need not reapply.

References will be required upon request.

MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

nyc.gov/parks

1. Four years of full-time, satisfactory journey-level experience, acquired within the last ten years, in the maintenance, installation, or repair of telephone communications systems and equipment; or

2. Three years of full-time experience as described in "1" above, plus graduation from a recognized vocational or trade high school, with a major sequence of courses in electrical or electronic technology; or

3. Two years of full-time experience as described in "1" above, plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology.

4. Education and/or experience equivalent to "1", "2", or "3" above.

License Requirement
A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment.

Special Note
To be eligible for placement in Assignment Level II, candidates must have, in addition to the minimum requirements, at least one year of experience in Assignment Level I or in a supervisory capacity.

1. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related IT service management, process management, operations. 2. Strong customer service, communication, and organization skills. 3. Excellent interpersonal and teamwork skills. 4. Proficient knowledge and understanding of Windows OS, Mac OS, Microsoft Office, and proprietary Parks programs. 5. Working knowledge of Active Directory and Windows Server administration. 6. Basic knowledge of Cisco Unified Communications Domain Manager. 7. Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches. 8. Working knowledge of IP routing, DNS, DHCP and LDAP. 9. Micro Certified Desktop Support Technician Certified.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency is required within 90 days of hire for all other candidates.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.