NYC Parks helps bring together people from all over our great city. From the iconic Central Park to neighborhood playgrounds, we own and operate some of the most exemplary green spaces in the world. At NYC Parks, our mission is to plan resilient and sustainable parks, public spaces, and recreational amenities, build a park system for the present and future generations, and care for parks and public spaces.

NYC Parks offers competitive pay and a generous benefits package that includes pension, excellent health benefits, competitive vacation/sick days and a healthy work-life balance.

NYC Parks also offers innovation, leadership, the satisfaction of public service and a place to grow and develop your career. Full-time employees are also eligible for a wide variety of City benefits and perks.

Compressed Working Schedule – flexible working schedule may be available.

Health Care Coverage - We offer a wide variety of health care plans to meet the needs of you and your family.

Pension - Upon retirement, qualified members of the City’s generous pension program receive a guaranteed salary and health benefits for the rest of their lives.

Professional Development - We offer numerous training programs, leadership development opportunities, and career coaching services, while encouraging employees to attend approved off-site trainings and seminars.

Perks - Our employees are eligible for discounts on some of the top attractions in the city, and all employees receive free membership to our recreation centers.

The Field Technician's role is to support and maintain organizational computer and phone systems, desktops and peripherals which include installing, diagnosing, repairing, maintaining and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

Major Responsibilities

- Under general supervision, maintain, install, inspect, test, move, alter, and repair telephone communications systems, low voltage electronic systems and related equipment including Citytime Hand scanners and associated cable and wiring.
- Serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems, including scanners and printers.
- Conduct periodic inspections to determine proper utilization of Agency Desktop communications equipment to ensure complete compliance with work orders and proper installation.
- Respond in a timely manner to user concerns and problems.
- Provide IT related support at various sites throughout the five boroughs of New York City.
- Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment, ensuring timely and courteous service.
- Work with vendors to perform troubleshooting.

1. Four years of full-time, satisfactory journey-level experience, acquired within the last ten years, in the maintenance, installation, or repair of telephone communications systems and equipment; or

2. Three years of full-time experience as described in "1" above, plus graduation from a recognized vocational or trade high school, with a major sequence of courses in electrical or electronic technology; or

3. Two years of full-time experience as described in "1" above, plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology.

4. Education and/or experience equivalent to "1", "2", or "3" above.

License Requirement
A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment.

Special Note
To be eligible for placement in Assignment Level II, candidates must have, in addition to the minimum requirements, at least one year of experience in Assignment Level I or in a supervisory capacity.

1. A baccalaureate degree and two years of satisfactory full-time related IT service management, process management or operations experience. 2. Strong customer service, communication and organization skills. 3. Excellent interpersonal and teamwork skills. 4. Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches. 5. Working knowledge of IP routing, DNS, DHCP and LDAP. 6. Valid New York State driver license.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.