Under the general direction of the manager of ITSM Desktop Team, the Field Support Associate, with some latitude for decision making, will ensure locations of IT equipment are effectively maintained to service the developments community. In addition, the selected candidate will liaise between NYCHA developments and IT to assist with recommendations of equipment purchases and services.

The Field Support Associate will also support devices used by the staff in central office, field office, and public housing development locations, as well as those provided by NYCHA for use by residents in Digital Vans, Community Centers, or other resident-facing locations.

The responsibilities of the Field Support Associate for the IT Service Management Department will include, but are not limited to the following:

- Assist with imaging, configuration and support of desktop and laptop devices.
- Assist with purchasing IT goods to provide better services to the development and the community it serves.
- Advise and assist in operational and technical issues that may arise.
- Provide timely customer service to the development staff.
- Survey and recommend developments' storeroom IT needs, conduct training, and assist with Maximo.
- Maintain records, and written reports.
- Troubleshoot Maximo and Microsoft office issues.

Additional Information

1. NYCHA employees applying for transfer, promotion, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
3. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

1. Proficiency in advanced functions of Microsoft. 2. Strong written and verbal communication skills and ability to interact with all levels of management. 3. Ability to work in a fast-paced environment and prioritize assignments to meet deadlines. 4. Ability to take initiative, problem-solve, and work independently and within a team. 5. Strong Knowledge of desktop computers, printers, and software.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.