The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.

The Office of Community Engagement & Partnerships (OCEP), within ACS’ Division of Child and Family Well-Being (CFWB), works collaboratively with community residents, leaders, faith institutions, fatherhood providers and other stakeholders to 1) Promote goodwill and help deepen the community’s awareness of ACS’ programs, services and campaigns; 2) Connect the general public and vulnerable children and families to an array of community supports offered by ACS’ contract agencies; 3) Organize and convene the community through ACS’ 11 Community Partnership Programs and soon-to-be 30 Family Enrichment Center (FEC) networks; and 4) Build new partnerships that help to support equity and family safety, stability, and well-being.

To assist with the FEC expansion effort, OCEP is looking for an FEC Operations Associate who will work closely with FEC support staff and perform administrative tasks and functions for the office. They will also be responsible for the following:
- Manage the coordination and logistics of and attend both inter- and intra-office meetings between 30 Family Enrichment Centers (FECs) and other governmental and for- and non-profit agencies and prepare reports of key notes and observations
- Liaise with up to 30 FECs and 11 Community Partnerships (CP) by obtaining and conveying vital information needed and provide coordination between the FECs and CPs to provide essential services to New York City community residents and families
- Produce high quality emails and messages to individuals at all levels of the agency and members of the community/public
- Manage the FEC calendar and contact list, track social media posts, attend community events as required
- Draft meeting agendas, take notes and maintain an up-to-date electronic filing system
- Coordinate the training calendar, requests for consultants, and other procurement related tasks
- Update the start-up and implementation tracking systems and manage overall communication between the FEC Unit and the other parts of the Division
- Perform liaison duties as needed to ensure regular communication flow between key staff and senior leadership
- Support the onboarding of new staff and act as chief liaison with HR, IT and other technical areas
- Review files submitted by FEC staff for errors and accuracy
- Prepare, print, file, and organize reports and documents
- Order and maintain an inventory of office supplies and advertising brochures to meet the office’s need
- Manage communication with External Affairs to provide updates to marketing material and act as the point person for the office’s marketing needs

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure - Strong organizational, multi-tasking, and prioritizing skills and be detail oriented - Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills - Ability to work independently and to exercise independent judgment and creative problem-solving techniques - Ability to interact with integrity and a high level of professionalism with all levels of the agency - Ability to handle confidential information professionally

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.