NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The External Affairs Office is responsible for all internal and external agency communications. This includes the press office, social media, the agency editor/speechwriter, correspondence, public outreach, and constituent services.

The External Affairs Office is seeking a Summer College Intern to work in the Correspondence Unit. The duties and responsibilities of the assignment will include:

- Answering emails and hard mail correspondence from the public.
- Answering telephone inquiries from the public.
- Responding to 311 Dynamic Service requests.
- Opening, reviewing, and distributing hard mail the unit receives from the public.
- Working on a special project involving inquiry analysis of the different types of templates the Correspondence unit uses and how effective in delivering customer service these templates are.
- Working on a project analyzing top trends in email and hard mail the unit receives.

As of June of the Program year the prospective interne must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.