IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA’s core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents.

The PEA CU is seeking an organized, reliable, and motivated Exemptions Compliance Administrator. Reporting to a manager, under general direction, with wide latitude for the exercise of independent initiative and judgment the incumbents will perform analytical and specialized administrative work; specific responsibilities include, but are not limited to:

- Provide on-going technical assistance to ensure adherence to all Standard Operating Procedures in the Compliance Unit, other PEA Units and the Property Division.
- Research complex issues in PEA programs' cases and provide determinations as needed for Department's Senior Managers including DOF Legal.
- Respond to DOF's legal Freedom of Information Law (FOIL) requests on behalf of PEA, and act as point of contact to DOF legal when requested.
- Maintains appeals status update reports, and canned reports as required by PEA Senior management.
- Communicate CU goals and objectives in conjunction with Division and Department goals by developing measure-able work standards for processing appeals for exemptions and abatement programs.
- Manage and respond to escalated correspondences and inquiries from supervisors, Office of Taxpayer Advocate staff, 3-1-1 inquiries, External Affairs, the Tax Commission, and PEA Customer Service Unit or other stakeholders providing either a resolution or timeframe for completion.
- Monitor and create reports as necessary for random sampling of processing work using the Property Tax System (PTS) and other property tax related proprietary databases; review reports to determine procedural and policy issues and as integrity checks.
- Special projects as assigned.
- Collaborate with PEA's Functional leads and IT personnel to ensure PEA proprietary databases are compliant with NYS & NYC Statutes.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

- Two years or more years of experience in Property Exemptions Administration or a related field. - Knowledge of NYC Real Property Tax Law (RPTL), and property exemptions and/or abatement programs. - General mathematical skills, specifically for the purpose of manual calculations and pro-rating amounts. - Ability to adapt to fluid word environment and changing needs and priorities. - Detail oriented with the ability to multitask, comfortable producing reports. - Proficient in MS Excel, Word, and Outlook experience using PowerPoint SAS or other data analytics program knowledge is a plus. - Excellent verbal and written communication skills ability to work with employees at all levels throughout an organization with a professional demeanor, dress, and attitude. - Careful attention to detail and the ability to work productively and independently. - Skilled in data entry with high rate of accuracy and efficiency. - Highly motivated and organized individual. - Consistently shows initiative and willingness to take on additional responsibilities.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.