The New York City Taxi and Limousine Commission (TLC) is the biggest and boldest for-hire transportation agency in the nation, taking on the challenge of licensing and regulating the city's iconic yellow and green taxis, Uber and Lyft vehicles, commuter vans, and luxury limousines. As a member of our team, you'll be right in the driver's seat of revolutionizing taxi licensing and enforcement systems in the city that never sleeps. Every day, we make sure over one million riders arrive at their destination safely and comfortably, and we're just getting started. We're not afraid to embrace new technologies and ideas, and we're constantly pushing the limits of what's possible. You'll collaborate and streamline our operations to keep up with the rapid pace of change. We're a dedicated partner of the Mayor's Vision Zero initiative, working hard to make city streets safer for everyone. We're also a champion of open data and accessibility, leading the charge to make the city's transportation options more inclusive. So, buckle up and join us on this wild ride!
As the Executive Director of Technology Strategy at TLC, you'll play a pivotal leadership role in driving the transformation of our digital platforms and services. Your mission? To ensure the solid foundation of our systems while modernizing them onto the Salesforce platform, all while addressing complex business challenges and maintaining existing systems. We're looking for an experienced, energetic, and self-motivated technology leader who can not only lead design and development solutions but also provide crucial CRM-centric expertise using Salesforce.

Responsibilities:
- Drive the agency's digital transformation strategy, with a focus on CRM-centric solutions like Salesforce and MS Dynamics.
- Roll up your sleeves and lead by example by being technically hands-on, providing guidance and insight to your development teams.
- Foster the development of your team members, grooming future leaders who can contribute to the agency's success.
- Collaborate with managers to address high-priority enterprise data issues, recommend solutions, and ensure alignment with industry standards.
- Lead and evolve the transformation of our Software Development Life Cycle (SDLC) into an Agile and DevOps culture, fostering innovation in processes.
- Provide technical leadership in application design, integration, performance optimization, and process improvement.
- Promote IT innovation through research and development, evaluating new technologies, techniques, and industry best practices.
- Engage in Proof of Concepts and Prototypes for agency-wide initiatives, leveraging cutting-edge technologies aligned with the agency's strategic goals.
- Utilize cloud and hybrid/PaaS platforms (e.g., Azure) for application architecture and development.
- Assist the CIO in preparing for large technology purchases and manage vendor relationships effectively.
- Collaborate with the Office of Technology and Innovation (OTI) to ensure strict adherence to security policies.

Ready to Drive Transformation?

If you're a visionary technology leader with a passion for CRM-centric solutions, especially within Salesforce, we want you on our team. You'll be at the forefront of modernizing our systems and shaping the future of transportation technology at TLC. Apply now and become a key part of our exciting venture!

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- 10+ years of IT leadership experience - CRM system architecture experience - Hands on experience working in the area of Application Development (.NET, Power Apps) and Database management (Azure SQL / MS SQL) - Scrum certification - Excellent interpersonal, organizational, written, and oral communication skills - Ability to multitask and be pro-active in a fast-paced environment - Willing to travel within the five boroughs to other NYC office locations (Long Island City and Woodside, Queens) for user sessions and UAT as required

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.