APPLICANTS MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Systems Manager M-III, to function as an Executive Director, HRA Employment/Work Engagement & Child Support Systems, who will:

- Manage & Coordinate applications programming teams involved with cross system product (CSP)
applications development and implementation, by providing direction/facilitating good working
relationships/conveying information/promoting cooperation, to enhance achievement of mutual/
independent work objectives.

- Communicate and coordinate with DSS/HRA/DHS agencies’ Senior Management to achieve their
objectives. Develop systems and drafts long-range business strategies based on the Program needs.
Work with the Program areas to prioritize major initiatives and project efforts to fulfill these objectives.

- Coordinate and upgrade existing applications new, cutting-edge technology that will improve agency
productivity by eliminating labor intensive processes and streamlining existing information systems.

- Meet regularly with the Assistant Deputy Commissioner of HRA Technologies and program executives
to review the status of projects and discuss project strategies and issues.

- Manage the unit’s staff, consultants, and work with the Assistant Deputy Commissioner, Office of HRA
Technologies, to ensure individual operations are within budget.

- Manage unit’s activities with regards to the design, development, and delivery of software solutions,
work with ITS directors to implement agile work plans, evaluate the work performance of the units,
establish control for the measurement of systems development activities and provide the status of
assigned projects at user review meetings.


Hours/Shift:
Managerial Flex Hours

COMPUTER SYSTEMS MANAGER - 10050

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- Thorough understanding of DSS systems to assure a maximum degree of data integrity and cross- platform development. - Excellent communication skills and demonstrate leadership in managing a large team of professionals. - Ability to manage, direct, and coordinate a large office of computer professionals engaged in the development and maintenance of complex systems - Extensive experience in leading and managing multiple application development teams engaged in software development. - Excellent administrative, management, strategic, and operational planning skills organizational and communication skills and detailed follow through skills, to monitor and report on the status of development and to resolve issues. - Deep knowledge of the application development and deployment life cycle. Knowledgeable of current computer software, hardware, and telecommunications technologies.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.