Agency Description:

The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers, and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community.

Division Description
The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate, and expand in New York City while leading systemic change to improve the regulatory environment for businesses. The Division is guided by principles of equity, diversity, and inclusion.


Job Description:

NYC BEST (Business Express Service Team) is a dedicated team serving as a single point of contact between City agencies and small businesses opening and operating in the five boroughs. NYC BEST Small Business Advocates and Compliance Advisors provide license, permits, rules and regulation support services to ensure business owners have the necessary tools and information to be successful.

The Executive Director for Government Navigation will oversee the daily operations and program development for NYC BEST programs and services focused on helping operating businesses understand and address regulatory barriers. The Executive Director will be a key internal resource in helping senior leadership support small businesses reduce administrative burdens and streamlining licensing and permitting processes. This position will report to the Assistant Commissioner of Government Navigation and Regulatory Reform.

Specific responsibilities include:

- Oversee the day-to-day operations of the Small Business Advocate and Compliance Advisor teams with the goal of streamlining small business licensing and permitting process and preventing the impact of fees and violations
- Set program goals and ensure quality service delivery for each mentioned program and service
- Develop programs to further support ensuring business owners understand rules and regulations
- Manage budgets and contracted vendors, as needed
- Monitor, track and evaluate performance metrics and data as needed
- Support targeted outreach and marketing efforts to ensure small businesses are accessing SBS services
- Representing the Government Navigation team in agency and divisional strategic planning activities as needed
- Coach, mentor, support, and train NYC BEST staff, as required.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Minimum of 4 years’ experience working with industry and small business community - Management and leadership, including people management, budgeting, and timeline management - Deep knowledge of New York City regulations and governmental agencies that impact small business operations - Strong analysis, presentation, writing, and communication skills - Analysis, presentation, writing, and communications

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.