Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, child care, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the executive direction of the HRA Chief Program Officer, the Executive Deputy Commissioner of the Family Independence Administration (FIA) ions is responsible for Benefits Access Centers and SNAP offices and ancillary operations throughout the five boroughs and directing policies, programs, and initiatives of each of the component agencies of FIA Operations and directly supervises the Deputy Commissioner for Cash Assistance, Deputy Commissioner for SNAP and all Center Operation program development management within FIA.

FIA is recruiting for one (1) Deputy Director of Administration M6, to function as an Executive Deputy Commissioner, who will:

- Take responsibility for the management of all field operations and contribute greatly to policy
development, implementation, planning and legislative analysis for programs, which provide
basic employment, training, financial, food, medical and child care needs to eligible New Yorkers.

- Analyze, monitor, and evaluate existing programs and policies relating to all FIA components
to determine their effectiveness, implement new policies and procedures designed to minimize
the numbers of ineligible recipients in order to achieve greater cost effectiveness and savings.

- Maintain liaison and cooperative relationships with various public, private and community
agencies concerned with the activities of the assigned programs; interpret the FIA programs
to these agencies.

- Represent the Administrator/Commissioner, or Chief Program Officer before the City Council or
other legislative bodies and in discussions with State and Federal agencies in areas of mutual
concerns.

- Plan, develop, and implement innovative procedures to ensure quality standards such as error
rate targets to reduce fiscal risk to the City. These procedures include corrective action plans
to meet federal and state quality control error rate targets in the cash assistance program, and
SNAP, work participation rates in Employment Services, collection goals in Child Support and
other quantifiable goals as well as overall quality initiatives throughout FIA.

- Oversee the direction of management audits in the Benefits Access Centers of operating routines,
methods, and processes; check on adherence to and effectiveness of new methods and
procedures; and ensure continuing administrative studies of all levels of Center management
procedures and systems. Audits are conducted during the course of regularly scheduled field
visits and the findings provide the basis for corrective action and for recommended revisions of
methods, systems, forms, policies and procedures as required.

- Ensure that all agency policies and procedures relating to staff including attendance, evaluation,
conduct and response to clients and to the public are professionally conducted and courteously
applied.


Hours/Shift:

9:00am – 5:00pm

DEPUTY DIRECTOR OF ADMINISTRAT - 10136

1. A baccalaureate degree from an accredited college or university, and four (4) years of broad progressively responsible experience including two (2) years at the administrative or managerial level in a governmental agency, business firm, civic or community organization operating in the area of social services.
2. A satisfactory equivalent combination of education and experience. However, all candidates must have a baccalaureate degree from an accredited college and the two (2) years of experience at the administrative or management level as described in "1" above.

- Extensive managerial and leadership skills within large scale social services organizations with a proven track record of success. - Excellent critical thinking, with the ability to set priorities and create accountability for outcomes. - Ability to communicate in a clear and concise manner, both verbally and in writing. - Detailed-oriented, responsive, highly organized, and able to multi-task. Knowledge of Federal, State, and local/city public assistance policies and mandates. - Experience in managing within large complex organizations with multiple divisions.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.