APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

Former New York City Mayor Bill de Blasio launched a New York City municipal identification card, IDNYC, which is available to all New Yorkers. IDNYC aims to bridge the gap of those New Yorkers who don’t have easy access to government issued photo identification, as well as drive access to both public and private resources.

Under the direction of the IDNYC Executive Director of Operations, and with moderate latitude for the exercise of independent initiative and judgment, the Enrollment Director works closely with other IDNYC senior staff, supervisory staff, intra and inter-agencies, and host partners, to provide day-to-day management of IDNYC enrollment center operations, including staff management, that meet the needs and goals of the IDNYC program. Serving as a member of the IDNYC Senior Leadership team, the Enrollment Director is a thought partner on the optimizing program delivery at all external enrollment opportunities of the IDNYC Card program.

IDNYC is recruiting one (1) Administrative Community Relations Specialist (NM) I-II-III to function as an Enrollment Director.

The Enrollment Director will:

- Coordinate scheduling of all mandatory and routine programmatic and agency-mandated trainings
for all new hires, and incumbent Front-End enrollment staff.

- Collaborate with IDNYC trainers and Enrollment Supervisors to ensure Front-End staff are
provided focused or specialized trainings, as needed.

- Actively participate in Senior Staff, intra- and inter-agency meetings, as directed, representing
IDNYC enrollments, reporting on enrollment items, technology issues, or other matters.

- Liaise with ITS team to communicate timely updates/issues that are spread program-wide, and
affect enrollment operations.

- Make frequent – at least monthly- visits to observe site and personnel operations, and meets
with hosts at enrollment centers in assigned portfolio, or as needed.

- Work closely with host partners and IDNYC Exec. Dir. of Ops to optimize enrollment sites and to
expand footprint across five boroughs.

- Work in partnership with multiple teams to review, develop new and/or improve already existing
enrollment and operational policies/procedures.

- Participate in the creation of a monthly, rotating on-call weekend calendar in collaboration with
other Enrollment Directors, and senior staff, as needed.

- Hold monthly Enrollment Supervisor team, and individual, meetings to provide ongoing support,
with technology, policy, procedural and overall business updates, that affect program-wide operations.

- Provide guidance to direct reports on how to best handle personnel issues based on agency and
program policy and procedures.

- Support in redirection of Enrollment Supervisors to ensure adequate supervisory coverage at
Enrollment Centers within assigned portfolio.

- Review AM and PM supervisory reports, taking swift action as needed; intervenes and
troubleshoots to support Enrollment Supervisors in resolving challenges.

- Ensure adequate coverage of assigned portfolio; timesheet approval for direct reports; completes
routine employee evaluations (PEAS).

- Liaise with Office of Labour Relations, Human Resources Solutions (formerly Human
Capital Management), Office of Disciplinary Affairs, HRA Police, among other agency departments,
as needed.

- Respond timely to Customer Service complaints/queries sent in through 311, via IDNYC’s
Customer Service department.


Salary Range:
$ 64,749.00 - $80,000.00


Work Shift/Hours:
Monday through Friday, 9am-5pm

Work Location:
1 MetroTech (National Grid Building) Suite 1801, Brooklyn, NY 11201

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

- Strong management and communication skills - Ability to manage multiple priorities at once, and can work in a fast-paced environment - Takes initiative in leading projects and seeing them through completion - Ability to assess, synthesize information easily, and communicate results to senior management with recommended solutions

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.