The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

- The Engagement Specialist must have strong communication skills, both written and oral, to communicate effectively with recipients.
- Facilitate communication and collaboration between units within the agency, management and calling recipients.
- Provide consumer support and expedite the resolution of students/parents’ concerns or issues to maximize satisfaction.
- Have an ability to adapt to changing needs and priorities and be flexible and open to new ideas and training.
- Must be willing to learn Service Now software to generate tickets for each call and email received.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Must have the ability to listen to the concerns of the recipients and be able to succinctly address their needs via returned calls or emails. - Strong communication skills to clearly convey the benefits of the programs we offer in a professional manner. - Must have the ability to work in a fast-paced environment. - Ability to prioritize time management and organizational skills. - Must Work well with others.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.