About TRS

Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $120 billion, TRS serves over 215,000 members, providing them with retirement, disability, and death benefit services.

TRS' Qualified Pension Plan (QPP) is a defined benefit plan that provides members with a monthly retirement allowance upon meeting certain eligibility requirements. TRS members can also enhance their benefits with a Tax-Deferred Annuity (TDA) Program, which offers multiple investment options and tax-deferred earnings.

At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members.

Position Summary

The Benefits Administration Department is seeking a detail-oriented member-focused individual to join the Employer Management Group. The ideal candidate will assist with handling cases of varying complexity and support service-related issues. Additionally, the candidate, will assist in identifying and addressing issues with TRS systems and collaborate with team members and external partners to share necessary information and explanations.

Key Responsibilities

- Review and process member accounts, including the calculation of service credit in accordance with retirement laws and regulations, to determine eligibility, identify deficits, and facilitate optional service purchases.
- Update and maintain member demographic, employment, salary, and service information within the TRS system.
- Investigate and resolve discrepancies in member data, contribution deductions, and service records.
- Identify and report issues within TRS systems; collaborate with developers, QA teams, and project managers to support testing and implementation of system updates.
- Contribute to the development and revision of department procedures, policies, and correspondence to ensure compliance with applicable rules and service regulations.
- Address and reconcile exceptions, account shortfalls, and discrepancies related to payroll or member contributions.
- Assist in data migration activities associated with the modernization of TRS pension management systems.
- Perform root cause analyses of missing employment data or salary discrepancies and recommend appropriate resolutions.
- Coordinate with internal business units and escalate issues to management as necessary.
- Prepare and present periodic updates to management and collaborate

ASSISTANT RETIREMENT BENEFITS - 40491

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.

- Demonstrated ability to manage multiple assignments while maintaining a high level of accuracy and attention to detail. - Proven analytical and problem-solving skills, with the ability to identify issues and propose effective solutions. - Strong written and verbal communication skills, with the ability to interact professionally with members, colleagues, and external stakeholders. - Proficiency in performing mathematical calculations and an understanding of basic accounting principles related to pension benefit processing. - Familiarity with New York City pension rules, regulations, and procedures, or the ability to learn and apply them efficiently. - Proficiency in Microsoft Excel and Word for data management and documentation.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.