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Employee Services Supervisor

  1. DEPARTMENT OF SANITATION

Posted on

07/21/2026

  1. Full-time

Location

NYC-ALL BOROS

  1. Exam may be required

Department

Human Resources

$98,000.00 – $110,000.00

Job Description

The New York City Department of Sanitation (DSNY) keeps New York City healthy, safe, and clean by collecting, recycling, and disposing of waste, cleaning City streets and vacant lots, and clearing snow and ice. DSNY is the nation's largest municipal sanitation agency, with nearly 10,000 employees, 59 district garages, and a fleet of more than 5,000 trucks, cars, and other types of equipment. The Department clears litter, snow, and ice from approximately 6,500 miles of City streets and removes debris from vacant lots as well as abandoned vehicles from City streets. The Supervisor of Employee Services Unit will oversee a critical unit within Human Resources; the Employee Services Unit.

The responsibilities will include but are not limited to:

- Supervise orientation and processing for both uniformed and civilian staff, including specialized hiring classes for sanitation workers.
- Manage the retrieval, analysis and processing of Department of Citywide Administrative Services (DCAS) certifications for a variety of Civil Service titles, ensuring accuracy and compliance with applicable policies and procedures. Will work closely with DCAS to identify, address, and resolve emerging certification issues in a timely manner to support operational and hiring needs.
- Responsible for overseeing the review, approval, and notification process for 1,000+ FMLA applications annually, while ensuring compliance with applicable policies and regulations and working to resolve any emerging issues in a timely and effective manner.
- Oversee the processing of 500+ service and disability retirement cases annually. This role involves full accountability for the lifecycle of each case, ensuring accurate processing, compliance with regulations, and timely resolution of all retirement cases.
- Manage 1,400+ health benefits cases annually and supervision of the yearly open enrollment campaign.
- Oversee various employee inquiries to ensure that our employees receive the support they need to thrive both personally and professionally.
- Participate in processing of various leaves, including childcare, PFL, LWOP, SLOAC, Sick Leave.
- Agency Liaison for DOI, MBF, NYCERS, DCAS, OLR. Respond to inquiries and participate in scheduled seminars.

ASSOCIATE STAFF ANALYST - 12627


Minimum Qualifications


1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

2. A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.

3.An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in β€œ1” above.

4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in β€œ1” above.

5.A combination of education and/or experience equivalent to β€œ1”, β€œ2”, β€œ3”, or β€œ4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in β€œ1” above.


Preferred Skills


- 5+ years experience in NYC HR - Expert with PMS, CHRMS, NYCAPS, PRISE. - Expert knowledge of Civil Service Rules and Regulations. - Skilled in business writing and preparing official documents and memos - Demonstrated administrative and organizational management experience - Strong oral & written communication skills - Strong analytical, research & organizational skills - Understanding of DSNY work rules, policies and procedures - Knowledge of Word processing, spread sheet, database - Microsoft Office (Word, Excel & Access)

55a Program


This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness


As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement


New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID

787213

Posted until

2026-08-04

Title code

12627

Civil service title

ASSOCIATE STAFF ANALYST

Title classification

Competitive-1

Business title

Employee Services Supervisor

  1. Experienced (non-manager)

Job level

00

Number of positions

1

Work location

59 Maiden Lane

  1. Administration & Human Resources

Employee Services Supervisor

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