The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key city services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

The Public Engagement Unit seeks to hire one (1) Principal Administrative Associate II to function as an Employee Management Liaison to assist the Employee Management and Administrative Services team. The Employee Management and Administrative Services team provides PEU with a solid operational foundation by handling and troubleshooting issues related to procurement, training, recruitment, facilities, printing, transportation, supplies, contracting, employee pay and/or benefits, and disseminating policies and procedures. The Employee Management Liaison will serve the important role of providing effective everyday support and anticipating future operational needs of all the units within PEU.

Working under the direction of the Deputy Director of Employee Management and Admin Services, with considerable latitude for independent judgment, initiative and action, the Employee Management Liaison will monitor, coordinate, and support programmatic actions that are key to PEU’s delivery of community services.

The Employee Management Liaison’s responsibilities will include but are not limited to:

- Process and manage personnel transactions including, but not limited to hires, promotions,
transfers, leaves, separations, etc., and respond to personnel requests and inquiries.

- Examine employee related reports to provide guidance to PEU program areas regarding
policies and procedures and liaise with various units within HRA regarding corrections and
updates.

- Build and maintain relationships with pre-existing key stakeholders and constituents while
working to establish new partnerships with others in benefit of programmatic needs.

- Draft personnel correspondence, instructions, proposals, manuals, guides by conducting
research and in-depth analysis.

- Facilitate recruitment and onboarding process; coordinate, and conduct exit interview sessions
for employees leaving the agency

- Research and implement improvements related to operational systems, HR and Outreach
processes, citywide policies and professional development while ensuring adherence to agency
and citywide rules and policies.

- Assist with the planning and coordination of special projects and community events, including
targeted days of action, in conjunction with multiple City agencies, CBOs and non-profit
organizations by tracking and analyzing data related to PEU employees and program initiatives
and outcomes.

- Prepare agendas for meetings and assisting with special projects, as needed

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

- Previous experience working in an HR setting or government agency - Previous community or social service experience - Proficient with Microsoft Office suite - Possess research and analytical skills - Strong interpersonal skills - Willingness and eagerness to learn new things - Creative thinker

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.