****APPLICANTS MUST BE PERMANENT IN THE ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE OR BE ELIGIBLE FOR THE 55-A PROGRAM****

Emergency and Intervention Services (EIS) provides a comprehensive emergency social services to vulnerable populations and addresses immediate and long-term needs of individuals and families. Emergency services are administered through the Office of Domestic Violence, which provides services to victims of domestic violence who reside in the community or are sheltered

The Domestic Violence Liaison Division was created in response to State legislation, which addresses the safety needs of victims of domestic violence and their children applying for public assistance. This division is responsible for overseeing the evaluation of the requests and the authorization of temporary waivers to exempt victims of domestic violence from participation in work related activities when compliance could place the applicant at greater risk of harm.

Emergency and Intervention Services’ ADVENT/Domestic Violence Liaison Unit is recruiting for one (1) Eligibility Specialist III to function as an Eligibility Specialist and under the direction of the Eligibility Supervisor will be responsible for determining eligibility for public assistance for clients referred to the Domestic Violence Liaison Unit and will:

- Inform participants about time-limited benefits, and objectives of the program that are aimed at overcoming the barriers to employment and independent living.

- Conduct thorough interviews to determine continued financial eligibility and the issuance of accurate benefits per agency guidelines. Clearly explain all case actions to participants.

- Provide information about transitional benefits to encourage financial independence through employment.

- Identify and provide special and or emergency needs in a timely manner.

- Authorize statistical and financial changes in assistance and/ or budgets resulting from valid information received and prepare all required forms to effect processing.

- Maintain a caseload by managing time effectively including Face-to Face recertification interviews, participants’ appointment schedules, processing paperwork, training, and meetings.

- Accurately complete Fair Hearing/Aid to Continue compliance and resolutions within prescribed deadlines.

- Complete agency forms to facilitate the appropriate issuance of benefits and participants notification.

- Make appropriate referrals and schedule appointments.

- Prepare unit reports on activities and other reports as required.

1. Completion of 30 semester credits at an accredited college or university; or
2. A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or
b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or
c. Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or
3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.