The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized childcare voucher system -- one of the largest childcare assistance programs in the country. ACS providers vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable childcare at the provider of their choice while they pursue work, education, or training.

CFWB has three (3) borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing.

The Eligibility Case Processor is responsible to process and certify eligibility for voucher cases for families in need of childcare. The Eligibility Case Processor will also liaise with the Eligibility Team Leader to ensure that childcare cases are processed accurately and timely according to office procedures and the appropriate state regulations. Specific responsibilities include but not limited to:

- Follow up with community-based programs and providers for additional documentation to complete childcare eligibility/recertification.

- Troubleshoots/responds to inquiries from social service Agencies/childcare programs re: case status.

- Responds to requests from parents/providers/other interested individuals concerning eligibility.

- Review case information and certifies eligibility for the childcare subsidy program.

- Review childcare case documentation and ensure accuracy and compliance with state and local regulations.

- Certify eligibility and/or terminate according to criteria, procedures and regulations.

- Recertify childcare eligibility for families receiving subsidies.

- Update Control Log with relevant case status information.

- Respond to parent’s inquiries re issues with childcare eligibility.

- Liaise with the Central Intake unit re: logging-in cases and assignment to eligibility team.

- Compile and assess the information in mail-in recertification cases.

- Access HRA One Viewer and/or ACCIS to ascertain case and child information.

- May distribute childcare information to parents, providers and programs.

- May scan and index case documents onto the HRA One Viewer.


ADDITIONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.


TO APPLY:
APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# 632484.
For all other applicants go to www.nyc.gov/careers and search for Job ID# 632484. Click on the "Apply" button.

If you do not have access to a computer, most public libraries have computers available for use.

Only candidates selected for an interview will be contacted.

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.