The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth

Your Team:

The Division Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Housing Choice Voucher (HCV) or Section 8 programs:regular Section 8, Special Purpose vouchers, Emergency Housing Voucher (EHV), and Enhanced Section 8; , Project Based Voucher (PBV); Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, DTR serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

Your Impact:

Emergency Housing Voucher (EHV) Owner Services Specialists in the Division of Tenant Resources will be responsible for the review and processing of landlord packages, ownership changes, and rent determinations. They will be responsible for ensuring that Landlord Packages are complete and accurate, owner registrations are submitted in a timely fashion and change requests are accurately entered into the system. Additionally, rent increase requests are processed correctly and timely, that files are appropriately documented and will track and monitor weekly reports of these tasks. Also, Owner Services Specialists will perform functions to provide necessary and important services to assist and expedite the process of utilizing subsidy to rent housing . These services may consist of meeting with groups either in-house or attending workshops or community events. They are also expected to participate inprograms in projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings. Additionally, Owner Services Specialists will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD rules and regulations.

Your Role:

- Manage a caseload of assisted or applicant households
- Initial voucher application screening
- Determination and verification of eligibility
- Client or owner briefings {internal and external meetings}
- May perform community outreach to assist Section 8 participation
- Prepare and send appropriate correspondence, track responses
- Document case files and electronic records, file preparation
- Rent calculations
- Complete Rent Reasonableness determinationsAttend mandatory trainings

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

- Excellent Communication Skills (both orally and in writing) - Strong Customer Service Focus - Computer Proficiency - Bilingual a Plus - Section 8 or other Rental Subsidy experience a Plus

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.