The New York City Taxi and Limousine Commission (TLC) is the city agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Borough Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the City’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries it regulates.

TLC’s Licensing and Standards Division is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing processes with the key goals of (1) providing excellent customer service to our clients, and (2) continuous improvement for efficiency of internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as the Education Analyst within the Licensing and Standards Division, you will be a key part of that change.
Under the direction of the Executive Director, with wide latitude for independent judgment and decision making, the selected candidate will be responsible for day-to-day operations and management of projects throughout the Education Unit at the Taxi and Limousine Commission.

The preferred candidate will be a creative problem solver and work on high-priority initiatives, such as launching new training courses, supporting program operations, building relationships with vendors, and auditing courses for compliance.

Responsibilities include:
- Develop relationships and coordinate with training schools to support daily operations. Request and maintain required documentation from training schools. Respond to inquiries from internal and external stakeholders over the phone, in-person, and via email. Participate in meetings and training sessions with vendors.
- Training and Curriculum Development: Participate in planning sessions, work with key staff and stakeholders to seek feedback on training initiatives and policy ideas. Research education best practices and develop materials to support TLC driver education curriculum. Assist the Executive Director in launching new courses. Determine ways to integrate technology into the classroom. Evaluate and revise existing curriculum as needed. Build catalog of learning modules across multiple modalities (classroom, live on-line on demand).
- Audits & Compliance: Travel to and conduct course audits at locations across all five boroughs. Create reports based on these audits. Assist with report writing and development of evaluation tools. Develop recommendations to improve course content and delivery.
- Administrative Support: Write reports and policy memos, present to internal and external stakeholders, participate in meeting planning and management, and take an active role in supporting the activities of the driver education program.
- Identify key performance indicators and plan projections for each fiscal year based on the Taxi and Limousine Commission’s current priorities.
- Provide support to the Executive Director and Education team as needed.
- Special project s as assigned.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Experience with technical and/or curriculum writing - Strong strategic problem-solving skills, excellent interpersonal skills, and a high level of personal initiative. - The ability to work well in a distributed, multicultural, fast-paced environment. - Detail oriented and have intermediate to advance knowledge of Microsoft Office applications. - Excellent oral, written, analytic, editing and computer skills. - Very strong administrative, planning, analytic and communication skills. - Ability to make sound judgments and policy decisions. - Operate effectively independently and in a team environment. - Manage competing priorities.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.