The Teachers’ Retirement System of the City of New York (TRS) is a public pension fund that provides New York City educators with retirement, disability, and death benefits. TRS was established on August 1, 1917 and is one of the largest pension plan sponsors in the United States, with more than $106 billion in assets and over 215,000 active and inactive members, retirees and beneficiaries.

We are seeking a detail-oriented Document Management Clerk to play a crucial role in maintaining accurate demographic information for our members. Demographic information is vital to ensuring proper communication and calculation of benefits. It is imperative that we ensure this data is promptly and correctly entered and any issues are escalated appropriately.

Responsibilities:

- Prep daily mail for scanning (includes removing staples, separating blank and instruction pages, making copies, looking up member info, etc.).
- Scan incoming mail.
- Index scanned documents to correct member casefile using Kofax.
- Prepare batches for on and off-site storage.
- Monitor the incoming work basket activities and process requests in accordance with Service Level Agreements.
- Research data when conflicting information is provided, or system errors prevent the updating of information.
- Organize daily tasks to ensure work is completed and issues are escalated promptly.
- Investigate errors and discrepancies to determine irregularities, issues, or changes in the workload cycle.
- Assist manager and team in demographic updates and other related tasks such as testing issues and creating documentation.

Education Requirement: By the last day of the Application Period you must have a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

- Experience updating demographic information and assuring quality of data. - Knowledge on using systems to update, edit and review membership demographic information. - Knowledge of data standards, including proper form of addresses. - Knowledge of agency standards for demographic updates, including acceptable proof of birth and change of name. - Knowledge of scanning documents, OCR and bar-coded forms. - Knowledge of validating documents. - Excellent attention to detail. - Competencies: Flexibility, Commitment, Effective Communication

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.