APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS)/ Infrastructure and Operations (I&O), Office of Distributed Manage Services (DMS) is recruiting for one (1) Computer Specialist (Software) I, to function as a DMS SCCM Engineer, who will:

- Manage and maintain HRA/DSS SCCM infrastructure includes CCM Primary server, databases,
secondary servers, distribution points, clients, packages and report. Assist with the routine
maintenance of the HRA SCCM infrastructure. The SCCM infrastructure consists of numerous
moving parts that need to be constantly looked at an adjusted. This task is required for the
packages and clients to function as planned within the environment.

- Design and build SCCM applications, packages, and software patches to install on any of the
Agency’s 21,000+ computers to enable DSS/HRA/DHS end users in completing their day-to-day
functions of providing services to the people of New York City who need assistance.

- Interface across ITS, and with external groups as needed, to obtain feedback regarding the
needs of packages, as well as the reporting of deployed package to ensure the SCCM activities
continue to meet the changing needs of DSS / HRA / DHS.

- Ensure SCCM servers, hardware, and software components are operating accurately and efficiently.
Troubleshoot all issues with various ITS teams and external vendors.

- Work with McAFee / Trellix antivirus and various other tools to secure the agency systems. Use
tools to troubleshoot systems issues.

- Work with change management division.

- Troubleshoot all issues with the various infrastructure teams and vendors.


Hours/Shift:

Normal Business Hours

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

- Knowledge and experience of the Microsoft SCCM system Microsoft Intune/ Azure system. - Experience with Microsoft Windows operating systems. - Knowledge of other operating systems similar to Apple Mac OS. - Experience with installation and troubleshooting Windows Applications. - Knowledge and experience troubleshooting various computer hardware and software issues. - Knowledge of SQL and programing languages and theories. - Knowledge of Antivirus and security products.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.