OPEN TO PERMANENT HEALTH SERVICES MANAGER AND THOSE WHO ARE REACHABLE ON THE CIVIL SERVICE LIST EXAM #0104 ARE ELIGIBLE TO APPLY.

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.


DIVISION/PROGRAM DESCRIPTION:

The Bureau of Mental Health procures and monitors approximately 500 contracted programs that provide supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. Additionally, the Bureau directly operates the City's court-mandated Assisted Outpatient Treatment (AOT) program and the NYC Supportive Transition and Recovery Team (NYCSTART) for young adults experiencing a first episode psychosis. Lastly, the Bureau evaluates its contracted and directly operated programs to understand their impact and promote quality improvement, conducts population level surveys and behavioral health care system surveillance to identify gaps care and inform decision making, advocacy and policy.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Consistent with the Agency and Bureau mission, establish the strategic direction for the Office of Treatment Services and assigned program types, including goals for the Office, key performance indicators for the contracted programs and SPOA, and the targets for identified KPIs. Develop and implement a plan to achieve Office goals and program KPI targets.

Identify and engage with the stakeholders needed to implement the Office goals and achieve the performance targets for contracted programs and SPOA. This includes leadership in the provider community, experts in the service models and interventions appropriate to the portfolio of services, policy makers and counterparts in other government and regulatory entities.

Identify internal and external system gaps or barriers to achieving the Office goals and program KPI targets. Advocate for ideas and/or implement activities to fill gaps and mitigate or remove internal and external system barriers

Overall responsibility for the Office's assigned portfolio of contracted services.

Develop and implement management systems to ensure the completion of required program management, improvement, and accountability activities according to program management policies and procedures. Use these systems to identify high performing providers and services and opportunities to disseminate the learning from those providers. Also use these systems to identify problematic providers and services, develop and implement corrective action plans.

Use the information from these systems to inform decisions about contract renewals, changes, or terminations.

Provide timely and accurate responses to requests for program analysis from the Assistant Commissioner, Commissioner's Office, and other Bureau units.

Demonstrate a comprehensive understanding of assigned contracted programs/program types, evidence base, and best practices and apply that understanding to all work tasks.

As needed, participate in agency-wide emergency preparedness and response activities.

Undertake and or participate in other duties and special projects as assigned to improve service delivery operations.

1. A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.

2. Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.

Substantial experience providing and clinically supervising behavioral health service delivery, including evidence based, recovery and trauma informed practices for adults with serious mental illness and co-occurring substance use disorders. Demonstrate success in promoting fidelity to evidence based behavioral health practices. Demonstrate success in improving behavioral health service delivery through performance measurements. Demonstrate success in managing and motivating staff to achieve strategic goals. Extensive knowledge and understanding of levels of behavioral health care and in New York City and their interaction with social service and criminal justice systems. Excellent written and verbal communication skills. Ability to understand and apply quantitative and qualitative data to improve service delivery, identify system strengths and weakness and advocate for improvements. Experience providing community -based services to adults in New York City Licensed Clinical Social Workers, Licensed Mental Health Counselors, and/or Licensed Psychologists.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.