The Investigation, Revenue, and Enforcement Administration (IREA) is responsible for supporting the integrity of social services programs administered by the New York City Human Resources Administration (HRA).

The Supplemental Nutrition Assistance Program, Claims & Recovery (SNAP-CR) is a revenue producing, federally mandated program within HRA by which SNAP overpayment evaluations are processed in accordance with City, State and Federal regulations. The United States Department of Agriculture’s (USDA) regulations require that an overpayment evaluation be performed on all households that may have received more SNAP benefits than the amount to which they were entitled. SNAP-CR is tasked with the evaluation and development of all potential Cash Assistance (CA) and Non-Cash Assistance (NCA) SNAP overpayments. This unique department not only establishes claim overpayments, recovery overpayments but also implements and lifts SNAP sanctions.

SNAP-CR is recruiting for (1) one Administrative Manager to function as a Director SNAP, who will:

- Coordinate the development and implementation of new initiatives such as an Automated Food Stamp Claims Recoupment System to ensure that claims are developed and established in accordance with City, State and Federal regulations within HRA (BFI, HASA, DFRP, NCA, and CA).

- Manage and monitor the daily activities of claim operations which encompasses Claims Intake and establish sufficient Claims Intake and Processing and Customer Account Operations. This includes the Food Stamp Administrative Review sections to avoid the risks of a potential sanction of $63.5 million; in accordance with agency policies/procedures and Federal/State regulations and mandates. Access numerous resources, such as the Welfare Management System (WMS), LexisNexis, HRA Viewer, ACRIS, ACCIS, and Data Warehouse to conduct research and obtain vital information relevant to the investigation.


- Monitor all citywide claims customer account activities so that voluntary collections via cash, money order or federal tax intercept, as well as automated client payments, via recoupment are properly accounted for; in accordance with agency policies/procedures and Federal/State regulations and mandates. Perform fieldwork activity including interviews with clients and witnesses.

- Evaluate, interpret and ensure implementation of governmental regulations that impact on current claims development and establishment practices to ensure City compliance with all Health and Human Services (HHS), Food and Nutrition Services (FNS), Department of Agriculture, and New York State Office of Temporary and Disability Assistance (OTDA) regulations on establishing claims, recovering funds and disqualifying recipients who inadvertently or intentionally received food stamp overpayments. Perform other related duties as assigned.


- Represent HRA at monthly Corrective Action Plan (CAP) Oversight meetings with the New York State Office of Temporary and Disability Assistance (OTDA) and the United States Department of Agriculture I North East Regional Office to jointly analyze and assess programs in executing required corrective action plans designed to generate $2.64 million dollars per month in overpayment claims. Liaise with auditors prior, during, and after the studies are completed.

- Rate/evaluate job performance of subordinates, by observation/ recordkeeping /use of appropriate evaluation forms, to document the employee's level of performance/provide staff with feedback on their work performance.

- Advise staff about Agency goals, program policy and/or procedural changes. Lead staff meetings. Provide guidance to staff to ensure consistency in methods/practices. Foster staff commitment to the program’s mission.


- Conduct/participate in staff meetings. Represent management in attending meetings and/or facilitating agenda. Encourage relevant discussion. Keep superiors informed about unit goals and changes in programs. Ensure proper interpretation and application of HRA policies and procedures.

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.

- Excellent organizational skills with the ability to independently follow through and manage multiple tasks/projects concurrently. - Excellent written, oral, interpretive and interpersonal skills. - Ability to meet project milestones deadlines and coordinate group efforts to finish projects. - Working knowledge of Microsoft Word, Excel, PowerPoint (preferred) - Working knowledge of HRA/IREA systems including WMS, HRA Viewer, POS, PAM, DARB, and Webcoins

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.