Adult Protective Services (APS) is a state mandated program that serves individuals at risk of abuse, neglect, exploitation, housing instability, and other personal/environmental risks. APS’ main goal is to assist eligible clients to maintain their safety in the community utilizing the least restrictive measures. Core services provided include, but are not limited to, assessment, case management, referrals, and other critical services, including financial management, heavy duty cleaning, and community guardianship. Through collaboration with concerned parties, and allied professionals, APS serves its clients with respect and with the intent of honoring their self-determination.

Adult Protective Services (APS) is recruiting to hire one (1) Administrative Staff Analyst NM-2 to function as the Senior Director of Quality Management, Internal Audits and Administrative Services and will:

Under general supervision of the Executive Director for Adult Protective Services (APS), with latitude for independent judgment, initiative and decision-making, the position is responsible for the direction and effective functioning of Quality Management (QM), Internal Audit and APS Administrative Services units. The Senior Director plans and develops policies regarding the operation of these units; monitors staff and vendor performance, the latter via QM & internal audits/program reviews & evaluations; and oversees the implementation of corrective action plans addressing vendor and APS field office performance deficiencies. The Senior Director is responsible for representing the program on areas related to administrative services, issues and personnel. He/she also serves as an advisor to the Executive Director on matters related not only to QM, but also on identifying the training and development needs of APS staff through internal audits conducted by the QM Unit.

- Direct, plans, and oversees the implementation of management/internal audits, case file reviews, and program monitoring to be conducted by the Quality Management (QM)staff, by taking on a hands-on leadership role; monitors/controls the assignment of staff and their performance.

- Manage the development and monitoring of quality assurance corrective action plans, directly resulting from QM reviews, DOI audits, CPA audits/BIVA audits, fraud investigations, internal case file reviews; provides feedback and expert guidance on audit/program review monitoring tools to ensure validity and reliability of instruments; ensures professional development of staff.

- Direct staff engaged in performance/management/operational studies of vendors and/or APS programs by providing analyses of large data sets, including quantitative and qualitative data, in order to provide management with information on program operations/make recommendations to management to be used for short/long term planning/development/implementation of policies and procedures intended to mitigate agency risks.

- Administratively responsible for program planning, managing and coordinating the operation of the APS Administration unit. Ensures that these units carry out their mission by identifying the needs of APS staff through audits and collaborating with Procedures and Training Units to develop desk guides and curricula to address performance deficiencies.

- Act as liaison with human resource by maintaining ongoing communication with DCAS/HRS in the personnel areas of classification/performance evaluation/civil service exams/recruitment in order to ensure that APS staffing needs are addressed and that personal actions are processed timely.

- Collaborate with the Office of Facilities Operations (OFO) Administrative Services to oversee logistical operations pertaining to relocation and renovations, ongoing maintenance of all APS facilities citywide, and the review of floor plans for APS locations, identifying necessary changes and providing recommendations to the Deputy Commissioner for program signoff.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Experience with analytics, auditing, program evaluation methodologies, performance monitoring, and data/statistical programs. - Excellent communication skills and a proven ability to work with diverse groups/agencies/community organizations. - Knowledge of programs working to combat elder abuse and exploitation of a vulnerable, at-risk population.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.