The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology, and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI's Public Safety Division is seeking a talented and experienced Director of Public Safety Radio Network Infrastructure and Operations to lead the Radio Engineering and Operations team. The Director, Public Safety Radio Infrastructure and Operations plays a pivotal role in overseeing and managing the design, implementation, and maintenance of critical radio communication infrastructure utilized in public safety operations. This role involves strategic leadership, technical expertise, and operational oversight to ensure reliable and efficient LMR systems supporting emergency services, law enforcement, fire, and other public safety agencies.

Responsibilities:
- Strategic Leadership: Develop and execute strategic plans aligned with organizational objectives for LMR infrastructure and operations. Collaborate with executive leadership to define long-term goals, budgets, and resource allocations. Identify emerging technologies and industry trends to enhance LMR capabilities.
- Infrastructure Management: Oversee the design, deployment, and maintenance of LMR radio systems and associated infrastructure. Ensure compliance with regulatory standards, spectrum licensing, and industry best practices. Evaluate network performance, capacity, and security to maintain optimal operations.
- Operational Efficiency: Establish operational procedures and standards for LMR system maintenance, troubleshooting, and upgrades. Implement protocols for disaster recovery, redundancy, and system resilience. Coordinate with internal teams and external vendors to resolve technical issues promptly.
- Team Leadership: Lead and mentor a team of technical professionals responsible for LMR infrastructure and operations. Foster a culture of collaboration, innovation, and continuous improvement within the department.
- Stakeholder Engagement: Liaise with public safety agencies (NYPD, FDNY, DOC, NYCEM), government entities, and stakeholders to understand their communication needs. Provide expert guidance and recommendations to support decision-making processes related to LMR technology.
- Budget and Resource Management: Develop and manage budgets, forecasts, and expenditures for LMR infrastructure projects and ongoing operations. Optimize resource allocation to ensure cost-effective solutions without compromising quality.

HOURS/SHIFT
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
BROOKLYN, NY

TO APPLY
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

For City employees, please go to Employee Self Service (ESS), click on Recruiting Activities > Careers, and search for Job ID #622159
For all other applicants, please go to www.cityjobs.nyc.gov and search for Job ID #622159

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The successful candidate should possess the following: - 5+ years of hands-on management experience in a technical environment experience working with public safety and first responder stakeholders - Experience with developing criteria and implementing LMR radio services previous program management or operations experience in a municipal environment excellent leadership, partnership, facilitation and collaboration skills - Strong interpersonal and communication skills and ability to interface with executive level management and give senior level presentations - Technology Integration: Experience with integrating LMR systems with other public safety technologies like CAD (Computer-Aided Dispatch), AVL (Automatic Vehicle Location), or NG911 (Next Generation 911) for seamless operations - Vendor Management: Proven ability in managing relationships with vendors, negotiating contracts, and ensuring service level agreements (SLAs) are met - Innovation and Future Trends: A track record of innovation, staying abreast of emerging technologies (e.g., LTE, 5G) and their potential application in public safety communications - Change Management: Proficiency in change management methodologies to effectively implement technological advancements or procedural changes within the organization - Collaboration and Advocacy: Experience collaborating with industry groups, governmental bodies, or advocacy organizations to influence policies or standards beneficial to public safety communications - Crisis Response Experience: Prior involvement in crisis response situations, understanding the critical role of communication infrastructure during emergencies.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.