The New York City Human Resources Administration/Department of Social Services (HRA/DSS) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, including temporary cash assistance, public health insurance, Supplemental Nutrition Assistance Program (SNAP), job training, employment plans/support, childcare, eviction prevention services, adult protective services, domestic violence assistance, HIV/AIDS support services and child support enforcement. Under the Employment & Support Services Administration (ESSA), Career Services employees help provide unique individual services to clients that offer sustainable employment plans and self-sufficiency support to overcome barriers to employment.

Career Services is recruiting an Administrative Staff Analyst NM to function as Youth & Young Adult Services Director who will Report directly to the Assistant Deputy Commissioner (ADC) of Education and Youth Services, the Youth & Young Adult Services Director will be responsible for strategic planning and oversight of services to youth and young adult clients in Career Services. The selected candidate will advance the effective administration of benefits and participation in education, training, employment, and engagement programs for eligible New Yorkers in this age group.


- Administers outreach services and resources affiliated with the Youth and Young Adult Services Program which includes maintaining, liaising and project coordination for Career Services and agencies such as the NYC Department of Youth and Community Development (DYCD), Youth CONNECT Walk-In Centers, NYC Police Department (NYPD), NYC Department of Corrections (DOC), the NYC Department of Education (DOE), Agency for Children’s Services (ACS) and the Mayor’s Office, as well as community based organizations (CBOs) serving youth and young adult clients to coordinate public assistance benefits and program services delivery and facilities. Focus on the performance of the program, its processes and services to the youth and young adult populations to create and maintain efficient and effective service links. Attend regular, interagency, external and community meeting, training and special events related to Youth and Young Adult Services. May represent the ADC when needed.

- Assess the needs of HRA youth and young adult clients, addressing obstacles to engagement in education, training, and employment, and promoting the effective
implementation of services to meet those needs and lead strategic planning for services within HRA for this population, including policy and programmatic recommendations for any new programs as well as services within existing employment and training programs.

- Identify youth and young adult services technical assistance curriculum development and planning and gather best practices and convene periodic meetings with HRA employment and training providers to help enhance youth-related services; identifying areas of improvement, including procedural and programmatic recommendations; and report on intra-city agency events/developments at agency meetings with department heads.

- Liaise with Benefits Access Centers (BAC), and other locations to improve services for youth and young adult clients; and lead outreach efforts to youth and young adults to increase the connection to HRA opportunities that will promote progress towards their successful growth and independence. Coordinate the communication between Career Services and other stakeholders on youth and young adult related services.

- Maintain focus on performance management and specific agency goals, analyzing reports and using HRA systems to track employment services provided to this population; and monitor HRA and DSS web pages and social media platforms ensuring information relevant to benefits and services for youth and young adults is current and accurate, working with the appropriate office to improve and revise content when needed.

- Prepare City Council testimonies describing HRA’s policies/procedures and overall strategy regarding the delivery of benefits and services to youth and young adult clients; as well as regular comprehensive reports and statistics for senior level staff on service activity, inquiries, requests, referrals, and outcomes; and creating informational presentations and/or resource material related to the program activities and initiatives.

- Provide day-to-day supervision of the Youth Leadership Council (YLC). Facilitate YLC meetings, design curriculum with NYC Services guidelines and input, ensure YLC interns complete a topic consistent with current youth-led needs and challenges.

- Other duties as assigned.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Demonstrated ability to launch, develop, market and coordinate programs/services and initiatives among diverse stakeholders including high-ranking government officials. - Knowledge of HRA, government agencies, Community-Based Organizations, and Not-for-Profit agencies providing services to NYC youth and young adults. - Project management experience, preferably related to employment and/or education programs for low-income individuals. - Superior communication skills (oral/written). - Strong analytical, problem-solving, and leadership skills. - Intermediate to expert proficiency – Microsoft Office (Word, Excel, and PowerPoint). - Knowledge of HRA benefits and services a plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.