The Office of Supportive/Affordable Housing and Services (OSAHS) helps formerly homeless people succeed in permanent housing by providing access to permanent housing with support services. OSAHS works closely with other divisions of HRA and with other governmental and non-governmental partners to create new programs and refine existing services so that people can achieve their maximum functional capacity in community settings.

Under general direction of the Executive Director for Supportive Housing Re-Rentals in the Office of Supportive/Affordable Housing with wide latitude for the exercise of independent judgment, initiative and decision making the Director of Supportive Housing Re-Rental Referrals is responsible for direct oversight of the housing coordinators in the follow-up unit, including the monitoring of program operations and contributing to program planning. This includes the coordination of placement for accepted clients with the Department of Homeless Services’ contracted shelter sites, Supportive Housing and Community based providers.

The Office of Supportive/Affordable Housing and Services (OSAHS) is seeking to hire one (1) Administrative Community Relations Specialist-NM2 to function as a Director of Supportive Housing Re-Rental Referrals:

- Provide administrative oversight to the overall operations of the follow-up unit to ensure that the overall goals and activities of this unit are clear and conform to the mandates of the City, agency and applicable government regulations.

- Collaborate with the Executive Director and Assistant Deputy Commissioner to enhance protocols for the coordination, tracking, and placement of homeless households into permanent supportive housing in the community.

- Deliver on aggressive goals and targets, directing and guiding staff in designated program areas to meet expectations through the timely production of high-quality deliverables.

- Manage relationships within HRA and with DoHMH, DHS, NYCHA, HPD and supportive housing providers to ensure that accepted clients are expeditiously placed, assistance is provided for documentation gathering, and adherence to city, agency and applicable regulations and placement protocol. Generate reports regarding status of accepted clients and placements completed.

- Maintain consistent communication with government partners, property managers and supportive housing providers to cover policy initiatives, agency procedures and to provide direction that supports efficient and successful placement process.

- Prepare comprehensive statistical and analytic reports for DSS executive leadership on the status of homeless placements into supportive housing.

- Develop and maintain control to ensure that all accepted clients are assigned timely to a follow-up team member and are placed timely. Review daily assignments, records and databases to monitor progress of the unit.

- Participate in key internal and external meetings and strategy sessions and oversees special projects as it relates to supportive housing re-rentals. Must be able to effectively solve problems working with groups of individuals with different interests. May be required to manage multiple projects simultaneously under tight deadlines.

- Conduct regular staff meetings and trainings, when appropriate, with housing coordinators to ensure continuity of service; identify specific operational challenges in the short and long term and develops solutions.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

- Self-motivated, detail-oriented, highly organized professional with the ability to work well under pressure and thrive in a fast-paced environment. - Experience managing staff with diverse skill sets and experience. - Experience and knowledge of affordable and supportive housing in NYC specific knowledge of DHS shelter and street homeless systems, supportive housing, and City’s rental assistance programs. - Excellent oral, written, and presentation skills. - Experience working with large data sets and synthesizing into reports outside of centralized data systems - Demonstrated ability to interface with senior level staff, including Commissioners, Executive Directors, including both with City and State stakeholders, as well as non-governmental organizations. - Experience with project management, tracking systems, and coordinating across multiple entities and systems to meet deliverables. - Knowledge of support services (e.g., case management) to vulnerable populations, including but not limited to the homeless, mentally ill, substance users, persons living with HIV, and low-income individuals and families. - Experience developing, implementing and adjusting performance metrics for unit as well as on the staff-level.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.