APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The Office of Child Support Services’ (OCSS) primary mission is to ensure that non-custodial parents provide financial support for their children. Our services include locating absent parents, establishing parentage and support, collecting and distributing child support payments, and modifying and enforcing child support orders.

The OCSS Division of Enforcement Operations is responsible for ensuring child support orders are appropriately enforced. This is accomplished through various enforcement processes including suspension of driver’s licenses, passport denial, property executions against any financial institutions, garnishment of wages and outreach to non-custodial parents to provide information and make referrals to address their barriers to paying support.

Within the Enforcement Operations Division, the Special Investigations Unit works hard to enforce cases where the non-custodial parent’s child support obligations are not successfully enforced through the administrative process. These cases require individualized investigative efforts to discover and document the concealed income or assets, and to proceed with criminal or contempt proceedings for willful non-payment of child support. The Unit also handles special projects involving non-custodial parent barriers to payment, including history of incarceration, homelessness and other special populations.

Under the general supervision of the Executive Director of Enforcement Operations, with wide latitude for independent initiative, judgment, and action, the Administrative Director, M-I (Social Services) manages a team of child support specialists on a wide range of matters including investigations, identification and preparation of non-paying cases for local or Federal prosecution, special projects to identify and obtain collections from difficult-to-collect child support obligors, performing investigations of a wide range of cases including those that are hard to enforce and may require criminal proceedings and noncustodial parents with barriers to payment. The manager is also responsible for planning and coordinating various special projects and initiatives to assist both custodial and noncustodial parents and to implement new child support enforcement strategies.


The Office of Child Support Services’ (OCSS) is recruiting one (1) Administrative Director of Social Services, NM-I to function as a Director of Special Investigations who will:

- Provide management oversight and direction for the day-to-day operations of a unit made up of four (4) Supervisor I’s responsible for identifying, reviewing and investigating hard to enforce child support cases.

- Communicate with high level representatives of the District Attorneys’ Offices, the U.S. Attorneys’ Offices and other law enforcement agencies.

- Act as OCSS’s liaison to the State Attorney General’s Office, for prosecution of those individuals who provide false statements when applying for professional licenses.

- Ability to think and act creatively on hard to enforce child support cases where the noncustodial parent is evading child support and concealing assets.

- Develop cases for referral for criminal prosecution against those high-profile individuals, who intentionally avoid paying their court ordered child support.

- Plan and coordinate various projects/initiatives and create project plans to identify and obtain collections from hard-to-collect child support obligors and to ensure payments and comply with all Federal, State and City mandates and regulations.

- Keep track of milestones and timelines for stakeholders and provide reports to the Executive Deputy Commissioner and her assignees.

- Conduct unit staff meetings, facilitating and encouraging relevant discussion, keeping staff abreast of agency goals and changes.

Hours: 9 am – 5 pm

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

- Strong supervisory skills. - Strong writing skills. - Strong investigatory and analytical skills. - Competency with Microsoft Excel. - Management experience in the fields of investigations or law enforcement, and experience conducting and supervising in-depth case reviews. - Ability to create and promote a cooperative work environment. - Strong interpersonal and customer service skills and the ability to work effectively with a wide range of individuals in a diverse work environment.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.