The Office of Technology and Innovation (OTI) oversees all Citywide technology, privacy, cybersecurity, infrastructure, and telecommunications to ensure the security of, and enhance, City operations and service delivery to New York City's residents, businesses, employees, and visitors. As the City's technology and innovation leader, OTI is responsible for operating, maintaining, and securing IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations.

The Director of Product Management at the NYC Digital Service is a strategic leader who is responsible for delivering trustworthy and easy-to-use experiences for New Yorkers and cultivates the growth of an interdisciplinary digital product team. The Director of Product Management ensures digital products meet user needs and city goals providing best-in-class user experience across NYC digital properties. They identify and define opportunities and solutions and help team members solve complex product challenges.

Reporting directly to the Chief Digital Design Officer to improve the digital experience for New Yorkers, responsibilities will include:
- Lead, manage, and coach a team of product and project managers;
- Model and promote evidence-based problem solving by synthesizing user research, technology trends, competitive trends to identify and define new digital product opportunities;
- Collaborate with leadership, program, engineering, design and content teams to plan, guide, persuade and deliver a roadmap of digital products to meet New Yorker needs;
- Negotiate product trade-offs to deliver the most impact and best user experience to New Yorkers;
- Build and maintain strong working relationships across the team, organization;
- Present to a large variety of audiences, clarifying complex problems simply with clear priorities;
- Partner with cross functional teams across the city to deliver public facing digital products
- Demonstrate high design standards and inclusion to build a diverse, high-performing team;
- Inspire City partners and colleagues to anchor their work in human-centered design, user research methodologies and evidence-based solutioning.

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

The preferred candidate should possess the following: - 10+ years experience leading multiple product development cycles for public facing digital tools or services from concept to launch - Ability to persuade and align diverse partners and executives - Proven success in leading and coaching strong teams with tangible successes - Incredible strategy, prioritization, focus and interpersonal skills with a track record of delivering impactful products, on time and with a happy team - Experience working with cross-disciplinary teams of product, engineer and data experts to deliver digital products and services that improve user’s experience and organizational goals - Strong analytical, strategic and focus on delivering impact and best-in-class user experience to New Yorkers - Self-motivated and proactive with ability to creatively solve problems - Best-in-class attention to detail with strong written and verbal communication skills - Exemplifies diversity, equity and inclusion work in past projects - Experience with working across ecosystems, platforms and new technologies.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.