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Director of Language Access Services

Director of Language Access Services

Posted on: 04/02/2024
  1. Full-time



  1. Exam may be required


Adult Offender Pgms.

$103,497.00 – $105,000.00

Job Description

This vacancy has now expired.

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards the smallest jail system possible without compromising public safety. The DOC is solely responsible for maintaining a safe and secure environment for staff, visitors, volunteer, and people in custody inside our jails. Importantly, safe jails enable DOC to providing people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with over 9,000 diverse professionals and knowledge experts.

DOC seeks to recruit a Director of Language Access Services. The Director of Language Access Services is responsible for the oversight, coordination, implementation and tracking of policies and activities related to language access. In ensuring compliance with all federal, state, and city laws as applicable, the Director of Language Access Services provides language access policy guidance and training for DOC staff, manages an in-house roster of interpreters and translators, and manages third-party vendor contracts associated with language access services. The Director will serve as the official Language Access Coordinator for the agency and will liaise with external partners to coordinate and implement language access policies and best practices. The Director will also leverage available data to monitor and evaluate the DOC’s provision of language services, implement language access mandates, and ensure compliance.

- Manage and coordinate the provision of language services to people held in the Department
of Correction’s custody.
- Maintain pertinent data and analytics to ensure accurate reporting and appropriate service levels.
- Coordinate with departments and teams across the agency to implement language services.
- Identify new services, technologies, and practices to incorporate into the provision of language
services, and assist in the procurement of new language service vendors and equipment, as needed.
- Ensure the consistent accurate deliver of final translations and interpretation services performed by
the Language Services Unit staff or vendors.
- Create and oversee a Language Liaison program and rebuild the Volunteer Language Bank of
volunteer bilingual staff.
- Assist in the expansion of language services across DOC
- Perform precise and timely vendor reporting
- Build and maintain relationships with internal and external stakeholders to ensure efficient delivery
of Language Access Services
- Conduct assessments of services provided across the agency and identify areas of improvement
- Develop and execute agency-wide trainings on language access, policies, mandates and procedures.

NOTE: Due to the existence of a civil service list, candidates must have a permanent civil service status in the title of Administrative Staff Analyst to be considered.

Minimum Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

- Strong interpersonal and writing sills needed to effectively articulate project goals, objectives and status updates - Ability to work both independently and as well as part of a team - Ability to establish positive working relationships with multiple units and different levels of staff. - Experience in a high-paced environment, with the ability to manage information and distribute appropriately Strong problem-solving, quantitative, analytical, and communication skills (written and verbal) - Proficient with Microsoft Office Suite (PowerPoint, Word, Excel, Access, Outlook etc.)
55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement

New York City residency is not required for this position.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID


Title code


Civil service title


Title classification


Business title

Director of Language Access Services

Posted until


  1. Experienced (non-manager)

Number of positions


Work location

75-20 Astoria Blvd

  1. Administration & Human Resources