*THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE. *

*THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $84,451.00 - $92,896.00*

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing childcare assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.

The Division of Administration, Office of Real Estate, Design + Construction & Facilities Management-the Facilities Management Unit is seeking a Director to oversee and manage the day to day maintenance and operational activities within administrative office locations, Agency wide divisional community activities and events.

Responsibilities of the position include but are not limited to:

- Cover all Facilities Helpdesk issues that come in by phone, walk-in and tickets.

- Manage the assignment of Helpdesk Tickets, this may require a call or an email to critical stakeholders.

- Manage follow-up on Helpdesk tickets by communicating with building management personnel, landlords, office managers or the ticket filers.

- Manage and perform as a Liaison between Facilities Helpdesk and Lease Enforcement on problematic circumstances require direct intervention with LL or their proxies or reaching out to Lease Management with persistent issues or lack of response.
- Supervise staff of programs and operations, by reviewing/monitoring analyses/reports/other activities, to provide management with information on program operations.

- Manages/supervises subordinates’ activities reviewing reports/holding conferences to compare work completed with quality and quantity standards, expectations, to meet agency programmatic objectives.

- Prepare/mange ticket spreadsheet/reports, co-chair and may chair weekly Helpdesk ticket meetings. Follow up on ticket status entries.

- Manage/Coordinates relocation/move/transfers of staff's work items and coordinates the preparation locations in advance of move. Moves involve the following functions: Provision of boxes, Name plates cut, Keys provided, Location signs provided, Delivery of garbage receptacles, Stock rooms packed and delivery of boxes.


- Coordinating with the agency’s First Deputy Commissioner’s Office of Public Private Partnership and the RED+CFM Special Assistant of Projects.

- Coordinating with potential donors to establish partnership connection, pickup and delivery of donated goods and assist the RED+CFM Special Assistant of Projects.

- Assist the RED+CFM Special Assistant of Projects in coordinating with vendors (MWBE) to provide event set ups and breakdowns for agency Divisional community events.

- Coordinate and assist with meetings with agency Divisions to coordinate the receiving and or transporting of donated goods, items to borough Administrative Office, Community Based Partners, Contracted Community Providers.

- Attend agency Divisional Community events to ensure event set ups and breakdowns are completed as per the request of the Division.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

The preferred candidate should possess the ability to work on multiple projects effectively and efficiently, both independently and collaboratively within a team. Prior experience providing executive support in a related field and excellent oral and written communication stills, strong organizational skills and attention to detail as well as a commitment to a collegial workplace environment are preferred.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.