About the Agency:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.


Your Team:

The Division of Crisis Response under the Office of the Commissioner manages HPD’s crisis response for the Humanitarian Emergency Response and Relief Center(s) and other shelters for asylum seekers, as well as being a dynamic team designed to respond to other crises with an impact on housing, such as pandemics and extreme weather conditions. This team includes staff members and leadership from the Commissioner’s Office, the Division of Property Management & Client Services, Division of Budget, Division of Fiscal, and HPD Office of Legal Affairs, as well as six dedicated full-time staff members.

Your Impact:

The Division of Crisis Response under the Office of the Commissioner manages HPD’s crisis response for the asylum seeker shelters initiative. The Division focuses on overseeing and preparing the launch of several asylum seeker shelter sites and programs, including congregate shelters, upstate hotels, faith-based bed programs and a hotel vouchers program to support several asylum seeker initiatives and shelters. In addition, the Crisis Response Unit is structured to provide ongoing operational support and respond to other crises with an impact on housing.

Your Role:

HPD is seeking a highly motivated and experienced Director of Crisis Response Operations to lead efforts in addressing the current asylum seeker initiatives in New York City. The Director of Crisis Response Operations will report directly to the Assistant Commissioner of Crisis Response and will play a pivotal role in coordinating and managing crisis response operations related to asylum seeker shelters and other initiatives.

Your Responsibilities:

The Director of Crisis Response Operations will work closely with City agencies, community organizations and stakeholders to address the asylum seeker shelter issue effectively. They will develop and execute comprehensive crisis response strategies to ensure the timely and efficient allocation of resources and services to affected communities. They will be responsible for managing and supervising a team of project managers and a procurement analyst, ensuring that they are trained in their roles and carrying out their responsibilities effectively. The Director will be responsible for maintaining relationships with city officials, community leaders and other partners to enhance crisis response efforts. The role requires strong data analysis skills to assess the evolving asylum seeker shelters situation and identify trends to recommend adjustments to response strategies. In addition, the Director will review invoices from ongoing contracts to ensure deliverables and standards of services are being met and costs are reasonable and contained.

1.A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or

2. A four year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and seven years of full-time satisfactory experience as described in "1" above; or

3.A satisfactory combination of education and/or experience which is equivalent to "1" or "2" above. Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience. Graduation from an accredited law school may be substituted for one year of the required experience. However, all candidates must have at least two years of experience as described above.

- Minimum of 5 years of experience in crisis response or emergency management - Strong understanding of housing issues - Excellent project management and organization skills - Proficiency in data analysis and reporting skills - Knowlege of city government operations and relevant policies - Excellent communication and interpersonal skills - Ability to lead and motivate a team to achieve organizational goals and objectives NYC residency required

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.