The Office of Community Outreach (OCO) is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and by partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. Community Education is dedicated to ensuring that all New Yorkers, including community-based providers, have access to presentations and trainings about HRA and DHS benefits and programs. Community Education leads presentations in the community, provides in-person and virtual trainings, coordinates and participates in panels, and compiles and disseminates communications to a network of community stakeholders.

The Office of Community Outreach is seeking one (1) Administrative Community Relations Specialist NM-2 to function as the Director of Community Education and Outreach.

Under the general supervision of the Executive Director of Community Engagement, with wide latitude for independent judgment and action, the Community Education Director oversees the development and coordination of a community education program aimed at disseminating information to community-based organization providers and advocates in the community about HRA and DHS benefits, programs and services. The Director leads special projects and the expansion of online, remote outreach services.

The Director of Community Education and Outreach will:

- Lead a unit that conducts presentations and workshops in the community to increase awareness
of HRA and DHS benefits, procedures, and requirements, with a focus on increasing access
through collaboration with community-based providers. Supervises the Community Education
Manager and a team of Community Educators.

- Establish and maintain positive working relationships with community-based organizations and
other community-serving partners, including other City agencies, community leaders, and faith-based
leaders, etc.

- Lead special projects and other assignments, including innovative restructuring efforts and
expansion of online, remote outreach services as appropriate.

- Oversee the development of online educational content for a public audience through key
collaborations with internal and external stakeholders, drawing on resources available through the
Office of Community Marketing, Business Process Innovation and Design, the Public Engagement
Unit, philanthropic funding, and other strategic external partners, including volunteers and interns, to
develop resources for community education and learning.

- Prepare thorough reports of all in-person and virtual presentations, panels, and trainings on a
weekly, monthly, quarterly, and annual basis. Identifies key data metrics and proposes improvements
to data tracking and reporting.

- Direct the development of training curricula and talking points. Identifies needs across programs and
services. Ensures that all Community Educators are familiar with key updates and new initiatives.

- Lead the production of communications to external stakeholders, including recurring newsletters and
special announcements. Tracks the agency weekly newsletter through production and review, ensuring
that deadlines are met by the Manager and other stakeholders.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.