IMPORTANT NOTE:
ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.


The New York City Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is seeking a highly effective Quality Assurance professional to join our Solutions Delivery Office. The Director of Automated Testing & Quality Assurance will create a high-performing, modern, testing culture focused on accountability, results, and quick clean code delivery. This role will work closely with the Director of Intake & Business Analysis, business stakeholders, and systems experts to implement a comprehensive test strategy using test automation tooling and framework. The successful candidate will oversee the planning, execution, and coordination of all automation and manual testing activities to ensure all projects and products are delivered with high standards of quality.

The selected candidate's responsibilities will include but not be limited to the following:

Responsibilities:
- Direct an Automated Testing & Quality Assurance team that tests software against the business success criteria to ensure every project meets its business requirements.
- Establish an enterprise test automation framework such as Selenium to leverage reusable testing code, maximize automation, and improve efficiency.
- Ensure that defects are caught, resolved, and retested to reduce defects and technical debt.
- Liaise with the application development and support leads to gain and maintain awareness of their QA and automated testing needs, as well as to strengthen their ongoing compliance with best practices.
- Participate in user story and/or requirements review sessions (functional and technical) to ensure that there are no gaps around use cases, happy paths, alternate paths, user-error, and system-error workflows.
- Collaborate with the solution architect and technical lead to understand the technical approach, technical specifications, non-functional requirements that are integral to the software application.
- Oversee testing team members' creation of effective test plans aligned to requirements and success criteria for all new implementations.
- Contribute QA expertise to the Application Life-cycle Management (ALM) system to ensure that testing and quality are built into the Software Development Life Cycle (SDLC) process.
- Lead the development, implementation, governance, and socialization of testing tools, templates, plans, policies, and metrics to ensure a consistent approach to QA.
- Ensure that all projects are unit and regression tested, prior to turnover to the business for user acceptance testing (UAT).
- Contribute QA/test metrics to the Solution Delivery Offices portfolio dashboard.
- Remain informed of emerging testing solutions and advocate for adoption of relevant tools.

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

- A Bachelor's degree in computer science or a closely related field is strongly preferred a Graduate degree in computer science or a closely related field is a strong plus. - 10+ years of quality assurance, test automation, and performance and reliability test case implementation with at least two years in a leadership testing role. - Hands on experience using Selenium 4 or another leading test automation framework. - Knowledge of various testing types and methodologies and expertise in aligning them appropriately to the agile, hybrid, or waterfall methodology being followed. - Results oriented with a sense of urgency and a commitment to quality coupled with the proven ability and organizational skills to lead technical and business testers to consistently and predictably deliver completed test plans on time without requiring heroics. - Extensive experience managing a cross-section of skill sets from manual testers to user acceptance testers to automated testing engineers. - Ability to coach and develop staff to support their professional engagement, skill-set growth, and goals. - Extensive experience with framework design, automated testing and test management tools, including using Python, Java, Javascript, C#, Ruby, or other languages. - Understanding manual and automated testing. - Excellent analytical and problem-solving abilities. - Current ISTQB, CSQA/CSQE or equivalent certifications is a strong plus. - Related career experience within the financial services industry and/or the public sector is a strong plus.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.