Those candidates who possess a PERMANENT Administrative Community Relations Specialist title are strongly encouraged to apply.

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. Our central task is administering available city, state, and federal funds to a wide range of innovative, practical, and quality programs that positively impact youth and communities. DYCD seeks a qualified candidate, with a proven record of success, to serve as a Director of Agency Operations (DAO). The successful candidate will report to the Senior Director of Agency Operations (SDAO). Under general direction, with a great deal of latitude for independent initiative, judgment and decision making, the DAO will be tasked with reviewing agency policies and procedures to identify areas for temporary or long-term resource investment, greater efficiency, and closer monitoring by the First Deputy Commissioner and the Commissioner’s Office, aligning daily operations to the agency's strategic priorities, engaging stakeholders in planning and ensuring performance using well-defined success metrics and project management strategies.

The Director of Agency Operations must have specialized knowledge in both regulatory compliance and business unit operations. In addition, the Director of Operations may be assigned to specialized compliance-related projects stemming from new regulations or identified compliance gaps. The DAO’s primary role is to support the First Deputy Commissioner and the Deputy Commissioner of Administration to ensure that the agency is positioned to effectively increase the positive impact of services on New York City’s youth, families, and communities. This includes collaborating with other relevant staff to implement projects, helping to maintain and/or analyze operational data and interacting with external stakeholders (as needed). In addition, the DAO will work with the SDAO, to create, implement, and help sustain strategic plans that address agency needs spanning administrative support to program operations to ensure that the agency meets its mission to provide services to New York City communities across the five boroughs. The DAO, in support of the SDAO, will focus on the development and management of project planning across all aspects of the agency, including streamlining and systematizing for all divisions at DYCD and support any such convenings to address and implement agency priorities as defined by the Commissioner and First Deputy Commissioner. This position requires a focus on aligning daily operations to the agency's strategic goals and priorities, engaging stakeholders in planning and ensuring performance using well-defined metrics and project management strategies. Described below are the primary responsibilities of the DAO: - Work with First Deputy Commissioner and Deputy Commissioner of Administration to make sure that all resources are deployed adequately to meet the agency’s objectives as determined by the Administration and the Commissioner. - Plan, implement, coordinate and monitor programmatically compliant programs in partnership with business units. - Support the development and maintenance of various DYCD program management and business intelligence systems such as DYCDConnect and CommunitySTAT to ensure the flow of timely, accurate and relevant information needed for decision-making and achievement of outcomes. - Review and lead operational efficiency efforts to streamline DYCD’s core functions in procurement, financial management and program management including but not limited the recommendation of systems implementation, business rule changes and staffing changes or redistribution. - Explore, research, and propose best practices from other government and non-government entities that can benefit the ways that DYCD does business or works with our partners at other city agencies or in the non-profit sector. - Work on as-needed projects determined by Commissioner or First Deputy Commissioner as agency priorities. - Identify, create, analyze and design strategies to realize agency impact with projects that streamline administrative processes and build organizational infrastructure. - Research and analyze policies, practices, and data to identify opportunities to streamline business processes, inform strategic priorities and strengthen relationships between the City and stakeholders. - Develop and manage project plans that align with milestones. - Facilitate cross-agency collaborative strategic projects. - Create assessment tools based on KPIs. - Share trends and patterns to DYCD divisions and Executive leadership through data and project briefs and presentations. - Actively participate in designing solutions and act as a thought partner to consider strategic implications of work and realize agency-wide impact on various strategic initiatives. - Prepare project updates, briefings, reports, presentations, agendas, and materials for internal and external stakeholders.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

- Managerial: Exceptional team- and project-management skills, including ability to execute large-scale projects. Ability to effectively prioritize tasks, meet deadlines, and adapt to new circumstances. - Subject Matter Expertise: Experience in managing the day-to-day operations of a government office or agency in the areas of finance and budgeting, contracting, human resources management, management of information technology systems, facilities, and program operations. Should be familiar with agency and city information systems as well as fiscal policies and procurement rules. - Outstanding communication skills: Excellent interpersonal, written, and verbal communication skills. - Interpersonal Skills: Ability to work effectively and collaboratively with a range of people. Team player who can work collaboratively, model kindness and respect for all. Ability to navigate challenges and conflicts successfully and patiently, and to achieve buy-in from stakeholders at many levels, both internal and external. - Judgement: Highly motivated individual, self-starter who can make solid independent judgment and use appropriate discretion when engaging with varied stakeholders.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.