Job Description
About DCAS
DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

Job Description
DCAS Human Capital’s Bureau of Examinations (Exams), performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating and administration of competitive civil service examinations, and certification of lists of eligible applicants. The ACES team within the Bureau of Exams is comprised of the Application Processing unit, the Test Administration unit, the five Computer-based Testing & Applications Centers (CTACs) in each of the five boroughs of New York City, and the Long Island City testing facility where the physical tests for Sanitation Worker and Firefighter are conducted.

Human Capital seeks to appoint a Director of ACES who will assume day to day oversight and coordination of the units
within the ACES team. The Director of ACES will report directly to the Executive Director of ACES to perform tasks
including, but not limited to, the following:

Personnel Management
- Provide leadership, vision, and day-to-day oversight to the ACES team, including employees who provide direct customer service and supervisors.
- Work collaboratively with Bureau leadership to oversee and provide guidance regarding the exam life cycle, with an emphasis on streamlining and improving efficiencies and continuing to foster automation within the end-to-end process from exam development through the creation of lists of eligible candidates.
- Manage and lead the ACES team, including employees at satellite locations. Oversee efficient planning for coverage at all sites.
- Participate, consult, and coach project teams within the Bureau.
- Assist the team in navigating tight deadlines and multiple priorities.
- Provide guidance, coaching and support to direct reports on efforts to increase efficiency, collaborate with key stakeholders, and/or implement policy changes by liaising with internal and external stakeholders.
- Ensure communication and activities are consistent across all direct reports and their staff.
- Maintain a strong commitment to delegation and staff development/empowerment.

Planning, Analysis, and Data Management
- Oversee the processing of applications, planning, logistics, and the administration of exams as well as best practices for providing high level of customer service.
- Responsible for assisting in the finalizing the annual fiscal year Exam schedule.
- Optimize resources to ensure that DCAS meets its Provisional Reduction goals and that agency hiring needs are met.
- Drive activities to ensure deadlines are met and timelines are adhered to.
- Ensure standard operating procedures are adhered to, mitigating any gaps in documented policies and procedures.
- Regularly review and analyze unit key performance indicators (KPIs) and targets for business improvement, identifying the potential for new KPI tracking and reporting.
- Oversee the management of the repository of test questions that are utilized for multiple-choice tests.
- Tracking the number of items needed per exam to ensure the integrity of the content is maintained through all test versions used.
- Analyze and provide feedback on the performance of individual test items and performance if items within each version used for an exam.
- Provide recommendations to clients and senior leadership on ways to enhance the quality of items and/or versions for our exams.

Change Management
- Document current state and future state recommendations for operational excellence.
- Define and measure success metrics and monitor change progress.
- Analyze unit operations, including quantitative and qualitative data analysis, evaluating best practices, while also identifying and assessing operational improvement opportunities.
- Identify, analyze, and prepare risk mitigation tactics, including the request and coordination of staff training.
- Recommend new policies and/or procedures regarding the work of the ACES team to senior leadership to continue to meet citywide needs.

Customer Service
- Develop and maintain working relationships with City agencies and other internal and external stakeholders, including tenant relationships with stakeholders at leased spaces.
- Develop and deliver informative, well-organized communications to City agencies and key stakeholders including formal presentations, briefing documents and project updates.
- Ensure the provision of high-quality customer service by all ACES employees through all mediums of communication.
- Provide guidance utilizing expertise to internal and external partners.
- Represent the Executive Director at Agency, interagency and external meetings, presentations, and conferences.

Project Management
- Develop clear, organized business requirement documents for special projects, including related technology, real estate, and procurement projects.
- Develop and standardize project plans for all staff across the ACES team.
- Serve as champion, SME, and contributor for all process efficiency and/or systems-related projects with the IT line of service.
- Provide high-level project, timeline, and resource updates to Exams and HC exec team.
- Escalate project issues and provides solutions for Executive and project team review.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

Preferred Skills - Exceptional and detail-oriented organizational, interpersonal, analytic, written, and verbal communication skills. - Must be able to maintain a professional environment and provide excellent customer service to a large volume of clients, daily. Clients include members of the public, internal partners, and partner agencies. - Experience with successfully managing, consulting, leading, and coaching dynamic teams, particularly with teams at decentralized locations. - Demonstrated successful project management skills, including the development and use of business requirements documents, project plans, Gantt charts, and work breakdown structures. - Experience in planning and managing projects from inception to completion through implementation. - Able to work well under pressure and adapt quickly to change. - Proficiency with computer and web-based applications like Word, Excel, OneDrive, and PowerPoint. - Extensive understanding of the civil service system and have knowledge of Personnel Rules and Regulations. - Able to work independently and as part of a team. - A minimum of 18 months of executive, managerial, administrative, or supervisory experience. - Experience working in New York City government.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Under New York City Administrative Code Section 12-120, you might need to be a resident of the City of New York within 90 days of the date you are appointed to this position. Since residency requirements vary by title, appointing agency and length of service, consult the appointing agency's personnel office at the time of the appointment interview to find out if City residency is required.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.