The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Fair Hearing and Conference/Pre-NOI/FH New Initiatives & Quality Analysis, formerly known as Fair Hearing Representation, consists of three areas in the Division of Fai r Hearing: Fair Hearing & Conference (FH&C), which supports the agency to avoid fair hearing requests, scheduling of hearing that eliminate the chargeback from the Office of Temporary & Disability Assistance (OTDA); Pre Notice of Intent (Pre-NOI), which supports the agency to address clients' disagreement with the agency actions or changes made to their households; and Fair Hearing New Initiatives & Quality Analysis (FHNIQA), which offers on-going support, resources and guidance for all new initiatives related FIA, Medicaid, Advocate Inquiry, Office of Administrative Hearing (OAI I), Office Program Performance & Financial Management (OPPFM) and Department and Homeless Services (OHS).

The Office of Fair Hearing Administration (FHA) is recruiting for one Administrative Job Opportunity Specialist NM-II to function as Director of Fair Hearing Administration:

Under the general direction of the Deputy Commissioner, with wide latitude for independent judgement, action, and initiative. the Director of FH&C/Pre-NOI/FHNIQA is responsible for providing statistical, technical. and communicative support to DSS-H RA-DHS and other FHA programs including Fai r Hearing Tracking and Monitoring Review Unit (FHTMRU), Centralized Packets Review Unit (CPRU), Fai r Hearing Representation. SNAP Fair Hearing as well as Family Independence Administration (FIA). The Director provides day to-day management of analytical staff and guides the creation of improved performance tracking and reporting tolls including flowcharts, report templates, and business requirements.

The Director of FH&C/Pre-NOI/FHNIQA will:

- Supervise the day-to-day operations of the FH&C, Pre-NOI, and FHNIQA unit, which is responsible for conciliations outreach related to the resolution of clients pending infract ions for failure to comply with agency mandates. Ensures outreach and reviews arc conducted timely an accurately and establishes priorities for the completion of assignments. Monitors the control of activities related to various systems which include the following: New York City Work Accountability and You (NYCWAY)/ Self-Sufficiency Employment Assessment Management System (SEAMS), Paperless Office System (POS), I IRA Viewer, etc.) by tracking work progress, performance, and productivity.

- Monitor the execution of various queries through the state and city database applications such as IBM Cognos, OBIEE (EDW), Fai r Hearing Evidence System (FHEMS), and Webcoins (COLD) for a variety of new and existing analytical reports including DSS-HRA-DHS fair hearing upheld rate, Job Stat/SNAP Stat, Fair Hearing Compliances, Learning Path, Course, and Event Summary for Frontline staff and Supervisor to ensure data output is accurately tabulated. Ensure integrity of data generated by the Associate Staff Analysts and Fai r Hearing administration units and reviews data collected from the Office of Temporary Disability Administration (OTDA)/Office Administrative Hearing (OAH).


- Coordinate with FIA Operations/Regional Administration to ensure information found in preparing evidence packets in FHEMS application and f air Hearing outcomes in Fair Hearing Infom1ation (FI-JIS) are available for corrective action plans as necessary to improve the DSS-HRA-DHS operations; develop and provide technical support to FHA regarding FHEMS application.

- Direct ongoing evaluations and assessment of Fair Hearing staff by annual assessments, monthly and quarterly review to ensure and maintain effective qualitative and quantitative standard of work performance; provide leadership and guidance to senior supervisory staff. maintain, and monitor agency standards and criteria to improve performance and productivity; choose relevant metrics or criteria to measure the success through regular checking, quarterly review, and annual assessments. Develop plans for improvement, if necessary.


- Train subordinates in performance of duties by holding regular individual and group informational meeting, ensuring proper procedures and policies are understood and administered. Training is based on need assessment, defining objectives, supporting with training materials, identifying the skills or knowledge gaps that require training.

- Liaison between FH&C and the resolution unit and other administrative offices to ensure the appropriateness of case actions.


- Meet with FIA Executive Staff providing information discussing trends to improve the success of the unit suggesting corrective action plans.

Qualification Requirements

1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

- Excellent communication and writing skills. - Knowledge of Agency operations and NYS social service policy/procedures. - Strong analytical, problem-solving, and time management skills. - Detail oriented. - Knowledge of DATA Warehouse (EDW), DHS CARE, WMS, COGNOS, Web Coins, Specialized Fraud and Abuse Reporting (SFARS), Structured Query Language (SQL), FHEMS. - Exceptional Excel Skills. - Experience analyzing large-scale administrative data.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.