Family Independence Administration's (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the general direction of the Deputy Commissioner, FIA, with wide latitude for the exercise of independent judgment, is responsible for the administration, coordination, planning and evaluation of several technically complex and specialized programs. These programs are the Utility Assistance Program, the Heat Line Program, and the DEP Safety Net Program.

The Home Energy Assistance Program are composed of the following three (3) programs:

The Utility Assistance -Program is the means by which HRA fulfills its obligations under Chapter 713 of the New York State Home Emergency Fair Practices Act (HEFPA). As the local social service district, HRA is required to carry out specific procedures to ensure adequate protection for those families and individuals referred by private utility companies when a hazardous situation has been identified for a household containing elderly, disabled, or children under the age of six. In 2015, the Utility Assistance Program received and responded to approximately 28,000 referrals from utility companies.

The Heat Line Program serves as the homebound assistance unit and information and referral resource for the Home Energy Assistance Program (HEAP) and responds annually to over 10,000 telephone calls from clients requesting information or direct assistance. Heat line staff also make home visits.to homebound HEAP clients as well as verify hardships which would be caused to tenants in multi-unit dwellings where utility companies plan to turn off utilities due to non-payment of arrears by the landlord. During 2015, the program made over 6,000 intervention contacts for homebound clients and filed approximately 1,500 HEAP applications.

The DEP Safety Net Program assists customers who are currently in foreclosure and are in jeopardy of having their water disconnected. These homeowners have reported to JEP that they will need assistance. The referral is then sent to HRA where program staff are responsible for conducting an investigation on their income, utility accounts and investigate if they own any other property. In 2015, the DEP Safety Net program received over 500 referrals for assistance.

FIA’s Operations is recruiting for one (1) Administrative Director of Social Services NM II, to function as Director, Home Energy Assistance Program, who will:

- Direct the development of administration, coordination, and integration of system network of the HEAP
program to support functions, including responsibility for the direction and oversight of
ACCESSHRA and the New HEAP server that comprise the Office of Temporary Disability Assistance
(OTDA).

- In conjunction with the Assistant Deputy Commissioner and in compliance with City, State and Federal
guidelines, formulate and establish operations policy and procedures for the three programs.

- Direct monitoring and evaluation of existing and proposed programs and policies relating to the
operations of the three programs and the provision of services to determine effectiveness.

- Plan, develop, and give direction for the implementation of services and procedures and for the
recording and reporting of services delivered, as required by law and the State of New York.

- Conduct weekly and/or daily meetings with program supervisors, to ensure general continuity of
service. Identify specific operation problems, both long and short term and develops solutions.
Establishes work plans and timetables to facilitate workflow.

- Provide expertise and guidance to local community groups, not-for-profit service providers and other
groups engaged in or interested in identifying unmet service delivery needs; plan service programs
to meet those needs; ensure groups are familiar with the program' s mission; responds to service
delivery and policy issues.

- Meet with management level staff from Utilities vendors and HRA divisions, i.e., SNAP, Cash
Assistance, and Info line to coordinate activities in order to facilitate service delivery to clients (other
agencies include Department of Environmental Protection, Department of Youth and Community
Development, Administration for Children's Services, Department for the Aging, Department for
Housing, Preservation and Development, New York City Housing Authority).

- Conduct on-site conferences and training sessions with program staff to interpret agency and
governmental policy and regulations pertaining to implementation of the program.

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.