The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

We are seeking a highly experienced and motivated Director of Enterprise Systems and Platform Engineering to lead our System and Platform Engineering team in a fast-paced and dynamic environment in the Infrastructure Management Division under the City of New York Office of Technology and Innovation organization. The ideal candidate will have a proven track record of success in managing and optimizing systems and platform infrastructure for large-scale enterprise environments. They will also have a deep understanding of hyper-converged infrastructure, micro segmentation implementation, and cloud technologies and the ability to leverage these technologies to deliver innovative and cost-effective solutions.

The successful candidate will serve as the Director of Enterprise Systems and Platform Engineering, reporting directly to the Senior Director of Enterprise Systems Services, in the Infrastructure Management division. The Director will directly supervise staff, overseeing the functions, continuous operations and architecture of the Systems and Platform environment. The Director is expected to respond to outage calls as needed to provide oversight until resolution; ensure that support tickets, user requests, architectural reviews and audits are meeting Service Level Agreement (SLA) for all services under the Systems and Platform Engineering group. This position is part of 24/7 service availability.

Responsibilities will include:
- Oversee the team responsible for the planning and engineering of the agency’s private cloud infrastructure;
- Manage platforms and systems that support public facing services and interagency application services;
- Build and support of hybrid cloud services;
- Ensure all aspects of support, build, optimization, performance, and maintenance meet SLA’s and citywide standards and policies;
- Administer a large hyper-converged infrastructure and micro segmentation implementation;
- Provide direct oversight to the engineering team to ensure troubleshooting of virtualization related issues as well as working with escalations from other teams to ensure stability of the environment;
- Provide reports to executives for virtualized infrastructure with detailed supported data;
- Direct the engineering team to develop templates and referenced architecture standards;
- Oversee scheduling and the performance of regular system maintenance;
- Work to ensure cross-training within the team, optimize staff based on skill levels/performance;
- Provide level 3 support to the Operations teams to resolve issues with agency applications/databases running in the environment;
- Manage staff and consultant assignments, monitor performance, and change processes to adhere to OTI’s policy and standards;
- Manage vendor relationships and maintain effective communication related to Enterprise Systems & Platform Engineering team;
- Address system vulnerability based on severity and compliance;
- Oversee special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

*Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

Please go to www.cityjobs.nyc.gov and search for Job ID # 626525

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

The preferred candidate should possess the following: - Expertise in systems engineering principles and practices - Proven experience in leading and managing a team of systems engineers and consultants - Knowledge and experience with Microsoft Windows Servers - Knowledge and experience with VMware Virtualization - Knowledge and experience with Hyper-Converge technology and hardware - Knowledge and experience with Cloud Technology - Experience in recruiting/training employees, communicating job expectations, and monitoring performance - Excellent interpersonal, verbal, and written communication skills - Strong problem-solving, critical thinking and decision-making skills - Strong multi-tasking and time-management skills, with the ability to prioritize tasks - Strong organizational skills - Must have a strong dedication to customer service - Strong teamwork and motivational skills.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.