CANDIDATES WITH A PERMANENT ADMINISTRATIVE TAX AUDITOR OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Adjustments and Discrepancies work unit is seeking one motivated individual to join their team. Under direct supervision, duties and responsibilities for this position include, but are not limited to:

- Manage the daily workflow of the Business Tax Adjustments, Returns, Correspondence, Call Center Units and in person customer service unit and managing the staff.
- Set goals for completion of audit assignments.
- Lead in ensuring call center and in person customer service deliver the highest standard of service experience towards business taxpayers through various service approach not limiting to guiding them through difficult calls or issues.
- Collect and analyze call center statistics and adjust processes to meet or exceed goals.
- Examine findings and provide general assistance to auditors.
- Perform pre- and post-implementation reviews of system implementations or enhancements.
- Assist with system testing.
- Establish a process to capture and transfer institutional knowledge.
- Establish and execute, training, and cross training plan.
- Develop, build, and implement tools to analyze data to improve auditors' efficiency and effectiveness.
- Identify problems and weaknesses, and help Assistant Commissioner develop strategies to minimize or eliminate errors.
- Generate reports and presents findings to Assistant Commissioner and other parties.
- Managing all time and leave issues, performance evaluation processes, review policies and procedure.
- Handle additional duties and special projects as assigned by Assistant Commissioner.
- Oversee the research, correction, recycle of transactions for all types of business taxes in the BTS system.
- Serve as a Liaison between Business unit and outside Stakeholders.
- Coordinate with FIT for technical advancements / Special Projects.
- Problem-solving; reviewing documents for complex cases to make ruling decisions.
- Liaising with and communicating policy changes/objectives and/or other related projects with senior level staff, external stakeholders, including, but not limited to, other city agencies.
- Support Assistant Commissioner with ad hoc requests and daily operations.

1. A baccalaureate degree including or supplemented by 24 credits in accounting, including at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting and four years of full-time progressively responsible tax related auditing or tax accounting experience at least 18 months of which must have been in an administrative or managerial capacity, requiring independent decision making concerning program management or planning, allocation of resources and scheduling and assignment of work.

2. High school or equivalent and 24 credits in accounting including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting and six years full-time progressively responsible tax related auditing or tax accounting experience at least 18 months of which must have been in an administrative or managerial capacity requiring independent decision making concerning program management or planning, allocation of resources and the scheduling and assignment of work.

3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have at least 24 credits in accounting from an accredited college including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting. Appropriate education may be substituted for the general tax related auditing or tax accounting experience (but not for the 18 months of administrative or managerial experience described above) at the rate of one year of college for six months of experience up to a maximum of four years college for two years of experience. A master's degree with a major in accounting, auditing or taxation may be substituted for an additional year of the general tax related auditing or tax accounting experience. In all case, all candidates must have at least 18 months of tax related auditing or tax accounting experience in an administrative or managerial capacity.

- Degree in accounting or finance. - Extensive experience in auditing. - Knowledge of various business taxes. - Solid knowledge of regulations and guidelines. - A record of success in internal and external audits. - Excellent communication skills. - Strong time management skills. - Superior managerial skills. - Strong written, verbal, and interpersonal communication skills. - Be knowledgeable, objective, logical, and detail oriented. - Very strong leadership skills to effectuate agency-wide policies and procedures and implement change along with exceptional analytical skills and communication skills. - Familiarity with computer-based tools such as Excel and Access to support analytics and PowerPoint to support presentations. - Familiarity with statistical analysis and software tools to perform database queries.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.