IMPORTANT NOTE:
ONLY CANDIDATES WITH A PERMANENT ADMINISTRATIVE MANAGEMENT AUDITOR CIVIL SERVICE TITLE WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Adjustments and Discrepancies work unit is seeking one motivated individual to join their team. Under direct supervision, duties and responsibilities for this position include, but are not limited to:

- Manage the daily workflow of the Business Tax Adjustments, Returns, Correspondence, Call Center Units and in person customer service unit and managing the staff.
- Set goals for completion of audit assignments.
- Lead in ensuring call center and in person customer service deliver the highest standard of service experience towards business taxpayers through various service approach not limiting to guiding them through difficult calls or issues.
- Collect and analyze call center statistics and adjust processes to meet or exceed goals.
- Examine findings and provide general assistance to auditors.
- Perform pre- and post-implementation reviews of system implementations or enhancements.
- Assist with system testing.
- Establish a process to capture and transfer institutional knowledge.
- Establish and execute, training, and cross training plan.
- Develop, build, and implement tools to analyze data to improve auditors' efficiency and effectiveness.
- Identify problems and weaknesses, and help Assistant Commissioner develop strategies to minimize or eliminate errors.
- Generate reports and presents findings to Assistant Commissioner and other parties.
- Managing all time and leave issues, performance evaluation processes, review policies and procedure.
- Handle additional duties and special projects as assigned by Assistant Commissioner.
- Oversee the research, correction, recycle of transactions for all types of business taxes in the BTS system.
- Serve as a Liaison between Business unit and outside Stakeholders.
- Coordinate with FIT for technical advancements / Special Projects
- Problem-solving; reviewing documents for complex cases to make ruling decisions.
- Liaising with and communicating policy changes/objectives and/or other related projects with senior level staff, external stakeholders, including, but not limited to, other city agencies;
- Support Assistant Commissioner with ad hoc requests and daily operations

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in accounting, including one course each in advanced accounting, auditing and cost accounting and five years of full-time experience in management auditing, EDP auditing, financial accounting and/or financial auditing, at least 18 months of which must have been in an administrative, managerial or executive capacity or in the supervision of several teams of auditors; or

2. A valid Certified Public Accountant License or a certificate as a Certified Internal Auditor and four years of full-time experience as indicated in "1" above, at least 18 months of which must have been in an administrative, managerial or executive capacity or in the supervision of several teams of auditors.

- Degree in accounting or finance. - Extensive experience in auditing. - Knowledge of various business taxes. - Solid knowledge of regulations and guidelines. - A record of success in internal and external audits. - Excellent communication skills. - Strong time management skills. - Superior managerial skills. - Strong written, verbal, and interpersonal communication l skills. - Be knowledgeable, objective, logical, and detail oriented. - Very strong leadership skills to effectuate agency-wide policies and procedures and implement change along with exceptional analytical skills and communication skills. - Familiarity with computer-based tools such as Excel and Access to support analytics and PowerPoint to support presentations. - Familiarity with statistical analysis and software tools to perform database queries.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.