OPEN TO OTI EMPLOYEES ONLY

The successful candidate will serve as the Director, 911 Technology Operations reporting to the Executive Director, Public Safety Operations in the Public Safety & Emergency Management division. The Director, 911 Technology Operations will provide the day-to-day leadership and management of the Public Safety Operations 911 Call Center Call Handling, Logging and Recording, CAD, AV, and telephony portfolio of services and technology environments. Closely collaborating with the City of New Yorks Police Department (NYPD), Fire Department (FDNY), Citywide Administrative Services (DCAS), and other agencies is a critical aspect for this role.

Responsibilities will include:
- Oversee the management of technical operations groups involved with the day-to-day management of Public Safety systems and infrastructure;
- Oversee and guide technical operation of Public Safety Call Handling, Logging and Recording, CAD, AV, and telephony portfolio of services and technology environments;
- Implement practices and policies governing operation and support of Public Safety Services;
- Manage overall IT Operation and Support models applied to all areas of the Public Safety 911 Technology Operations portfolio;
- Develop and execute strategies that improve Public Safety Infrastructure reliability, up-time and resiliency that meet mission-critical standards;
- Develop and promote collaboration between operational and support groups within the 911 Technology Operations organization, as well as between agencies;
- Oversee the Public Safety IT vendors;
- Oversee senior level technical managers and staff;
- Assure technical data and related operational reporting for management are current and accurate;
- Oversee special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings.

WORK LOCATION
Brooklyn, NY

TO APPLY - OPEN TO OTI EMPLOYEES ONLY

* Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml

*Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to www.cityjobs.nyc.gov and search for Job ID #636620

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

The successful candidate should have the following: - 10+ years’ experience with Public Safety infrastructure, systems, applications and related technologies - 10+ years’ experience in vendor management - IT professional who has managed Public Safety support staff - Experience in communications routing, transport and delivery (Wireline, Wireless and VoIP) - Substantial knowledge of networking hardware and topologies - Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments - Substantial Knowledge of computing systems and hardware - Experience with call routing, selective routing, trunking and location-based routing - Ability to follow detailed job documents - Experience with DMS and ACD systems - Experience with ANI / ALI services and functionality - Experience with 9-1-1 Call Handling Systems - Strong demonstration of negotiation and conflict management skills - Excellent verbal and written communication ability with strong visual presentation skills - Excellent leadership and organizational skills in an aggressive timeframe ability to be a systems thinker, attention to quality, and relationship/team building ability to interact effectively with technical staff, project managers, and functional managers - Experienced in interfacing with executive level management and giving senior level presentations - Experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.) - Experience working with or for New York City government agencies

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.