The Office of Technology and Innovation (OTI) oversees all Citywide technology, privacy, cybersecurity, infrastructure, and telecommunications to ensure the security of, and enhance, City operations and service delivery to New York City's residents, businesses, employees, and visitors. As the City's technology and innovation leader, OTI is responsible for operating, maintaining and securing IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations.

The NYC Digital Service, part of Strategic Initiatives within the Office of Technology and Innovation (OTI), is the organization charged with streamlining technology operations across the city and revolutionizing how New York City uses digital tools, approaches to doing business, and how it provides services to its residents and visitors.

Responsibilities will include:
- Support the design work of The NYC Digital Service portfolio, working alongside the design team;
- Represent the design team in internal agency meetings with relevant stakeholders to ongoing projects;
- Participate in NYC Digital Service sprint plannings, design meetings and retrospectives;
- Create visual designs and concepts for NYC Digital properties;
- Collaborate in the creation of NYC.gov brand guidelines and component library;
- Support design team in research synthesis and developing design hypotheses;
- Support visual and interactive quality assurance and testing during development stage;
- Provide multimedia assets when required, including designing reports/publications, short videos, and graphic assets for presentation purposes.

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

The successful candidate should possess the following: - 4 years of experience in visual design for print and web - Expertise in graphic design and branding principles - Experience designing responsive digital products across web and native platforms - Detail-oriented, well organized, with strong problem-solving skills - Ability to communicate effectively with multiple teams (product, design, content, engineering) and stakeholders to align on and develop a creative vision - Expert in Figma, Photoshop, Illustrator, etc. - Excellent communication skills to collaborate and work with leadership, experts, and decision makers - Knowledge of agile ways of working and modern software development practices.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.