The Bronx District Attorney’s Office is seeking a well-qualified staff whose diverse backgrounds reflect an ability to serve the over 1.4 million members of the Bronx County community and pursue a safer Bronx through fair justice. The Detective Investigator’s Bureau is seeking a reliable and organized Receptionist to join our team. The ideal candidate will be responsible for handling incoming calls, providing assistance to detective investigators, managing complaint information, performing intake interviews, and supporting various administrative tasks. The Receptionist will play a crucial role in maintaining a smooth workflow within the Bureau.

JOB RESPONSIBILITIES:
Specific duties will include, but are not limited to, the following:
- Answering and Directing Calls:
o Handle incoming calls promptly and professionally.
o Direct calls to the appropriate destination within the organization.
- Assist Detective Investigators:
o Support incoming detective investigator calls by addressing general inquiries.
o Filter and route calls to the designated team.
- Civilian Complaint Unit (CCU) Support:
o Receive CCU calls, gather complaint information, and conduct brief intake interviews.
o Forward relevant information to the Civilian Complaint Unit.
- Administrative Tasks:
o Perform filing tasks to ensure organized and efficient record-keeping.
o Assist in maintaining supplies inventory for detective investigators and the Civilian Complaint Unit.
o Place orders for necessary supplies as needed.
- General Support:
o Undertake various administrative duties as assigned by the management team.
o Be adaptable and ready to take on diverse tasks to contribute to the overall efficiency of the organization.
- Performing all other duties as assigned.

QUALIFICATIONS:
- Associate degree or a High School diploma/GED and a minimum of two (2) years reception experience in a law firm, government agency, or other professional environment.
- Ability to speak and understand Spanish preferred.
- Previous experience in a receptionist or administrative role is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data handling.
- Proficient in basic office software (e.g., Microsoft Office Suite).
- Familiarity with general court services
- Ability to work independently and effectively under deadlines.
- Excellent customer service abilities to provide a serene conversation with the community.

1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
2. Candidates must be able to understand and be understood in English.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.