IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administration’s (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

The Family Independence Administration (FIA) is seeking to hire one (1) Admin JOS M-II, to function as Deputy Regional Manager.

Under the general direction of the Regional Manager, with wide latitude for the exercise of independent initiative and judgment, the Deputy Regional Manager collaborates with the Regional Managers in the day to day administration and functioning of the regional offices under their jurisdiction for monitoring the activity of employees whose responsibility it is to evaluate eligibility for public assistance and employment services in accordance with Federal and State legislation and regulations and local mandates. The incumbent provides managerial support to individual and/or multiple Benefits Access Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Benefits Access Centers and aiming to prevent loss of public funds through fraud or administrative error.

The Deputy Regional Manager (Queens and Staten Island) who will:

- Make use of worksheets which summarize the Benefits Access Centers’ issues and recurring
problems and assesses areas that need to be addressed. Provides guidance and support as well
as direction for staff in use of best practices. Reviews the activity of employees responsible for
evaluating eligibility for cash assistance and employment services in accordance with Federal and
State legislation and regulations and local mandates.

- Lead teams which participate in program planning and development meetings with top Family
Independence Administration management, Human Resources Administration executive, Mayoral
staff and other social services agencies; provides unbiased feedback directly to the Assistant
Deputy Commissioner.

- Direct management audits in the Benefits Access Center of executive operations, methods, and
processes. Check on adherence to and effectiveness of new methods and procedures; makes
continuing administrative studies of all levels of Center management routines and systems. These
audits are conducted during the time that they are out stationed at the Benefits Access Center, and
the findings provide the basis for corrective action and for recommended revisions in methods,
systems, forms, policies, and procedures. Works with various FIA, HRA and other stakeholders to
create and implement corrective action plans.

- Review drafts and otherwise participates in the preparation of new and revised procedures prepared
by the Office of Procedures. Participates in devising new and revised forms, office practices, and
systems. On an as needed basis, provides direct supervision for installation and operation of pilot
projects.

- Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation,
and training of staff assigned to them and the handling of personnel actions; ensures that Benefits
Access Center Directors receive proper training in the performance of their duties, in accordance
with accepted administrative policies and procedures.

- Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and
assignment of top-level administrative staff, site staffing needs, physical plant deficiencies and
relocation recommendations.

- Direct follow-up studies to ensure that corrective measures have been taken, that new procedures
have been properly installed and observed, and that provisions of revised procedures have caused
the prescribed changes to be made in the Benefits Access Center(s).


Work Location:
165-08 88th Ave.
Jamaica, NY 11432 – 1st floor

Hours/Schedule:
9:00-5:00

1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or

3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

- Strong supervisory skills with leadership and experience, which includes strong communication and writing skills. The ability to effectively set priorities and ensure staff accountability. - Excellent critical-thinking and strategic planning skills. - Dynamic leadership skills/ability to lead a team with varying/diverse skill sets. - Proficient in Excel, Word. - Ability to work well in a fast-paced deadline driven environment. - Well organized, solutions-oriented exceptional research and problem-solving skills.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.