In order to be considered for this position candidate must be serving permanently in the Administrative Staff Analyst title, or be reachable on the civil service list, or be eligible under the 55a program.

The Traffic Operations Division for the New York City Department of Transportation ensures the operation and maintenance of over 13,800+ traffic signals, 350,000+ street lights, 85,000+ metered on-street parking spaces, 35+ municipal parking lots and garages and 2000+ red light, speed and bus lane enforcement cameras.

The Deputy Director, Program Management will work within the Traffic Operations division to support change across the operations. In the role, the position will be required to perform complex business analysis and research across the various units. Additionally, they will act as liaison between Traffic Operations and the administrative and operating divisions to ensure optimum efficiency of workflows and the needs of the Division are implemented as per requirements and support IT project implementation. The ideal candidate will have knowledge of transportation planning and operations, complex business analysis/research experience, and/or change implementation knowledge and experience. This role requires the ability to think critically, effectively collaborate with various stakeholders, and ensure successful delivery of change aimed at improving government business processes.

Responsibilities:
- Research & perform business analysis of data and workflows across the operations.
- Interact and understand the operation’s day to day in order to document requirements, identify opportunities for improvements, and advocate on their behalf.
- Liaise with the administrative and operating divisions, including Budget and IT.
- Understand the various IT systems in order to identify opportunities for improvements and resolve issues as they arise.
- Interact with the Deputy Commissioner’s Office by reporting progress of projects and advising on priority, ad hoc issues.
- Understand the Division’s overall needs in an effort to establish synergy between various operations.


WORK LOCATION:
34-02 Queens Boulevard, Long island City, NY 11101

HOURS/SHIFT:
TBD


ADDITIONAL INFORMATION:
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.


TO APPLY:
In order to be considered for this position, the candidate must be serving permanently in the Administrative Staff Analyst title or be eligible under the 55a program.

All resumes are to be submitted electronically using one of the following methods:

Please go to www.nyc.gov/careers/search and search for the Job ID number 637508.
Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet follow the Careers Link and search for Job ID Number 637508.

No phone calls, faxes or personal inquiries permitted. Only applicants under consideration will be contacted. Most public libraries have computers available for use.

Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval.

For more information about DOT, visit us at: www.nyc.gov/dot.

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

- Prior government experience, preferably in the transportation field. - Strong experience with complex business analysis and/or research. - Ability to think critically and identify/suggest opportunities for improvement. - Experience with change implementation and/or project management. - Strong business analysis skills including documenting requirements and working with complex workflows. - Familiarity with the User Acceptance Testing (UAT) process is preferred. - Familiarity with project management tools including JIRA or implementing IT projects with methodologies including Agile is preferred.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.