Job Description
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as a Deputy Director within the Licensing and Standards Division, you will be a key part of that change. The ideal candidate will possess experience working with a large operation(s); have a strong customer service management background (preferably with diverse populations); a background in using technology to enhance process; and the proven ability to lead and motivate a team. A keen understanding of current and emerging technologies, including web-based applications and databases, is a plus. Under the direction of the Executive Director of Licensing, with wide latitude for independent initiative and judgment, the successful applicant will perform very responsible work in the supervision, planning, implementation, coordination, monitoring and/or evaluation of Driver Licensing Services.

Specific responsibilities will include:
Supervising daily staff work, assignments, and specific unit operations to ensure smooth functioning, accountability, and compliance with agency rules, regulations, and policies. This involves performing quality reviews, maintaining and updating SOPs and operational databases, ensuring proper unit coverage, verifying data, identifying issues, and working to improve processes. Duties extend to staff development through mentoring, training, creating materials, holding informational meetings, and conducting performance evaluations, including managing probationary periods and e-performance documentation. The role requires managing time and leave administration (reviewing/approving records, addressing attendance issues), ensuring adherence to the code of conduct, handling conflicts, administering appropriate discipline, attending meetings and other events at Beaver Street or other locations as needed, and escalating issues as needed. Additionally, ensure staff provide quality customer service, assist directly with inquiries or management tasks/projects, report attendance, and support overall unit operations, potentially in the director's absence.

Work Location:
Long Island City, NY

To Apply:
Please go to cityjobs.nyc.gov and search for Job ID# 714606 or click the "Apply" button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

- Experience supervising line staff conducting comparable back office and customer service work, preferably in local government. - Strong interpersonal and teamwork skills. - Ability to adapt to a fluid work environment and changing needs and priorities. - Background in implementation of re-engineering or innovation initiatives. - Strong analytical skills. - Skilled in effective, clear and persuasive oral and written communications. - Strong computer and technical skills including but not limited to MS, Word, Excel, PowerPoint, and Access.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.